Group Product Manager leading financial services strategy, payments modernization, and risk initiatives for Wave’s small - business platform. Building high - performing product teams and scalable customer experiences.
About the role
- Senior Product Manager unifying member experiences across Manulife’s financial services platforms. Leading enterprise roadmaps, integrations, partner strategy, and cross-platform product delivery.
Responsibilities
- Lead the end-to-end strategy, design, and delivery of a unified member experience across platforms and lines of business
- Drive initiatives from discovery through launch, measurement, and optimization
- Manage delivery risks, dependencies, and trade-offs across platforms and stakeholders
- Maintain alignment with senior leaders on priorities, scope, milestones, and outcomes
- Manage strategic platform and digital health partners and align partner roadmaps with enterprise priorities
- Evaluate partnership opportunities and contribute to build, buy, and integration decisions
- Co-lead the enterprise member experience roadmap with Product, Technology, Architecture, Data, Operations, and Business leaders
- Identify and prioritize opportunities delivering value for members and the enterprise
- Lead shared services, configurable capabilities, standardized integration patterns, APIs, data exchanges, and shared technology services
- Partner with Engineering, Architecture, Security, and Design teams
- Define and monitor KPIs and success metrics
- Use data insights, experimentation, and member feedback to improve the end-to-end experience
- Provide performance and business-impact recommendations to leadership
- Translate complex technical and business topics into executive-level communications
- Build relationships across business units and functions to drive alignment, decision-making, and execution
- Present strategic recommendations, progress updates, risks, and opportunities to senior leadership
Requirements
- Minimum of 7+ years of Digital Product Management experience
- Demonstrated horizontal ownership across multiple platforms or business units
- University Degree in Business, Technical, or a Quantitative Field
- Demonstrated ability to prepare and present clear, concise memos and recommendations to senior leadership
- Strong communication skills for simplifying complex, technical, and architectural topics across several platforms
- Exceptional relationship-building skills with senior business leaders, technology partners, and external vendors / health partners
- Ability to work under pressure, manage multiple competing priorities, and adapt to changing demands
- Proven experience integrating and scaling services and solutions from initial build (0 to 1) to enterprise-wide adoption (1 to n) across multiple platforms
- High level of self-motivation, ownership, and accountability for enterprise outcomes
- Highly developed financial and commercial acumen, including business casing, ROI, and ongoing value tracking
- Comprehensive expertise in platform services, APIs, and SDKs in multi-line-of-business or enterprise environments
Benefits
- Flexible work environment
- Learning and career growth support
- Well-being and inclusion support
- Health insurance
- Dental insurance
- Mental health benefits
- Vision insurance
- Short- and long-term disability insurance
- Life and AD&D insurance coverage
- Adoption/surrogacy benefits
- Wellness benefits
- Employee/family assistance plans
- Retirement savings plans
- Pension
- Global share ownership plan with employer matching contributions
- Financial education and counseling resources
- Paid holidays, vacation, personal, and sick days
- Statutory leaves of absence
- Incentive programs and incentive compensation tied to business and individual performance
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