Strategic sales capability consultant advancing AI-enabled learning and behaviour change at Manulife. Designing scalable training strategies aligned with financial services growth and customer outcomes.
Responsibilities
Align learning, capability, and performance strategies with business growth priorities and customer experience outcomes
Collaborate with Sales, Marketing, and key stakeholders
Lead cross-functional capability-building initiatives
Conduct needs analysis and performance consulting
Apply emerging learning practices, technologies, and AI-enabled solutions
Identify and develop strategy synergies between training, sales, and marketing
Explore emerging learning, performance, and enablement practices
Evaluate, pilot, and apply emerging technologies and performance support solutions
Collect and integrate sales, marketing, and training data into robust summaries
Build capability strategies aligned with future workforce, customer, and industry needs
Oversee audience learning journeys and career pathways with L&D Managers
Facilitate learning experiences, workshops, and strategic sessions
Design, write, edit, test, and deliver training solutions for adult learners across multiple businesses
Build stakeholder relationships and gather client feedback
Measure capability initiative impact and ROI using performance data, learner insights, business metrics, and stakeholder feedback
Complete consultation cycles by identifying gaps, recommending learning and non-learning solutions, and measuring business impact
Manage concurrent complex design projects end to end, including communication plans and workback schedules
Support collaboration, innovation, change management, and readiness roadmaps across multiple businesses
Requirements
Ability to facilitate engaging learning experiences and influence behaviour change through coaching, facilitation, and stakeholder consultation
Curiosity and interest in emerging learning practices, technologies, AI-enabled tools, and future workforce trends
Knowledge of adult learning principles, behaviour change strategies, and performance consulting practices
Strong critical thinking, needs analysis, and problem-solving skills
Excellent verbal, written, presentation, and communication skills
Strong organizational, consulting, and stakeholder management skills
Ability to manage multiple priorities and complex initiatives
Experience translating business needs into scalable learning, performance, or capability solutions supporting measurable business outcomes
Experience facilitating workshops, leading discussions, or supporting behaviour change across diverse audiences
Experience in learning and development, sales enablement, organizational development, facilitation, performance consulting, or other capability-building functions
Experience leveraging learner insights, business metrics, stakeholder feedback, or performance data
Experience within financial services, insurance, wealth management, sales enablement, or advisor-facing environments considered an asset
University/College degree in Adult Education, Learning & Development, Organizational Development, Business, or a related field preferred
Benefits
Flexible work environment
Health insurance
Dental insurance
Mental health benefits
Vision coverage
Short- and long-term disability insurance
Life and AD&D insurance coverage
Adoption/surrogacy benefits
Wellness benefits
Employee/family assistance plans
Retirement savings plans
Pension
Global share ownership plan with employer matching contributions
Financial education and counseling resources
Paid holidays, vacation, personal, and sick days
Statutory leaves of absence
Incentive programs and incentive compensation tied to business and individual performance
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