Strategic Sales Capability Consultant

Posted 2 days ago

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About the role

  • Strategic sales capability consultant advancing AI-enabled learning and behaviour change at Manulife. Designing scalable training strategies aligned with financial services growth and customer outcomes.

Responsibilities

  • Align learning, capability, and performance strategies with business growth priorities and customer experience outcomes
  • Collaborate with Sales, Marketing, and key stakeholders
  • Lead cross-functional capability-building initiatives
  • Conduct needs analysis and performance consulting
  • Apply emerging learning practices, technologies, and AI-enabled solutions
  • Identify and develop strategy synergies between training, sales, and marketing
  • Explore emerging learning, performance, and enablement practices
  • Evaluate, pilot, and apply emerging technologies and performance support solutions
  • Collect and integrate sales, marketing, and training data into robust summaries
  • Build capability strategies aligned with future workforce, customer, and industry needs
  • Oversee audience learning journeys and career pathways with L&D Managers
  • Facilitate learning experiences, workshops, and strategic sessions
  • Design, write, edit, test, and deliver training solutions for adult learners across multiple businesses
  • Build stakeholder relationships and gather client feedback
  • Measure capability initiative impact and ROI using performance data, learner insights, business metrics, and stakeholder feedback
  • Complete consultation cycles by identifying gaps, recommending learning and non-learning solutions, and measuring business impact
  • Manage concurrent complex design projects end to end, including communication plans and workback schedules
  • Support collaboration, innovation, change management, and readiness roadmaps across multiple businesses

Requirements

  • Ability to facilitate engaging learning experiences and influence behaviour change through coaching, facilitation, and stakeholder consultation
  • Curiosity and interest in emerging learning practices, technologies, AI-enabled tools, and future workforce trends
  • Knowledge of adult learning principles, behaviour change strategies, and performance consulting practices
  • Strong critical thinking, needs analysis, and problem-solving skills
  • Excellent verbal, written, presentation, and communication skills
  • Strong organizational, consulting, and stakeholder management skills
  • Ability to manage multiple priorities and complex initiatives
  • Experience translating business needs into scalable learning, performance, or capability solutions supporting measurable business outcomes
  • Experience facilitating workshops, leading discussions, or supporting behaviour change across diverse audiences
  • Experience in learning and development, sales enablement, organizational development, facilitation, performance consulting, or other capability-building functions
  • Experience leveraging learner insights, business metrics, stakeholder feedback, or performance data
  • Experience within financial services, insurance, wealth management, sales enablement, or advisor-facing environments considered an asset
  • University/College degree in Adult Education, Learning & Development, Organizational Development, Business, or a related field preferred

Benefits

  • Flexible work environment
  • Health insurance
  • Dental insurance
  • Mental health benefits
  • Vision coverage
  • Short- and long-term disability insurance
  • Life and AD&D insurance coverage
  • Adoption/surrogacy benefits
  • Wellness benefits
  • Employee/family assistance plans
  • Retirement savings plans
  • Pension
  • Global share ownership plan with employer matching contributions
  • Financial education and counseling resources
  • Paid holidays, vacation, personal, and sick days
  • Statutory leaves of absence
  • Incentive programs and incentive compensation tied to business and individual performance

Job title

Job type

Full Time

Experience level

Mid levelSenior

Salary

CA$70,500 - CA$117,500 per year

Degree requirement

No Education Requirement

Location requirements

HybridWaterlooCanada

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