Technical Program Manager owning Caseware's AI roadmap and cross - functional launches. Driving predictable delivery for Canada's audit and accounting software company.
About the role
- Technical Program Manager leading cross-functional technology initiatives for Manulife, an international financial services provider. Coordinating delivery across engineering, product, operations, security, risk, and vendor teams.
Responsibilities
- Lead the end-to-end lifecycle of complex technology initiatives from planning and mobilization through delivery, implementation, and post-implementation review
- Define program scope, objectives, outcomes, milestones, delivery plans, governance, and success measures with business and technology stakeholders
- Coordinate engineering, architecture, product, operations, security, risk, and vendor teams
- Build and maintain integrated program plans covering milestones, resources, dependencies, critical paths, and commitments
- Identify, assess, and manage risks, issues, assumptions, and dependencies; drive mitigation and escalate decisions
- Establish governance, reporting, and decision-making forums for visibility into program health, progress, tradeoffs, and outcomes
- Facilitate planning sessions, status reviews, dependency discussions, and retrospectives
- Partner with technical leads on solution architecture, delivery constraints, sequencing, operational readiness, and nonfunctional requirements
- Manage scope, schedule, and delivery approach changes through impact assessment, stakeholder alignment, and documented decisions
- Track program performance and delivery metrics to improve predictability, quality, and execution
- Coordinate implementation, release, change management, and operational readiness activities
- Lead post-implementation reviews, capture lessons learned, and drive continuous improvement
- Improve delivery processes, team collaboration, and technology outcomes
Requirements
- Minimum 3+ years of experience in technical program management, technical project management, technology delivery, or a similar role
- Experience with program and project tracking tools such as Jira, Confluence, or similar platforms
- Experience with Agile, hybrid, and traditional program delivery methodologies
- Experience managing large, complex initiatives spanning multiple teams, systems, vendors, or business areas
- Excellent communication, facilitation, collaboration, negotiation, and stakeholder management skills
- Ability to translate complex technical information into clear plans, decisions, and updates for technical and nontechnical audiences
- Strong analytical, organizational, problem-solving, and decision-making skills
- Ability to influence without direct authority, create accountability, and drive progress in a matrixed environment
- Experience developing executive-level status reporting, delivery metrics, risk assessments, and decision materials
- Bachelor's degree in Computer Science, Information Technology, Information Systems, Business, or a related field, or equivalent experience (preferred)
- PMP certification (preferred)
- Knowledge of life insurance or financial services workflows and regulatory considerations is an asset
Benefits
- Flexible environment supporting well-being and inclusion
- Learning and career growth support
- Health, dental, mental health, and vision benefits
- Short- and long-term disability insurance
- Life and AD&D insurance coverage
- Adoption/surrogacy benefits
- Wellness benefits
- Employee/family assistance plans
- Retirement savings plans, including pension
- Global share ownership plan with employer matching contributions
- Financial education and counseling resources
- Paid holidays, vacation, personal, and sick days in Canada
- Statutory leaves of absence
- Incentive programs and incentive compensation tied to business and individual performance
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