Payroll and benefits specialist processing multi - jurisdiction payroll for Kardium, which develops medical devices for atrial fibrillation treatment. Supporting Dayforce, compliance, benefits, and accounting operations.
About the role
- Director optimizing McKesson’s healthcare HR service delivery systems, workflows, automation, and AI. Owning ServiceNow HRSD strategy, governance, and employee-service improvements.
Responsibilities
- Develop and maintain the service delivery strategy and roadmap, including the ServiceNow HRSD business product vision and strategy for HR Services operations technology such as phone and quality monitoring platforms
- Lead governance, enhancements, and demand management, including processes, forums, and decision-making activities
- Manage intake, assessment, prioritization, and approval of enhancement requests
- Identify, evaluate, and implement opportunities to streamline or improve processes, enhance system functionality, and increase self-service capabilities
- Drive continuous improvement initiatives that increase efficiency, quality, and employee satisfaction
- Partner with McKesson Technology, Centers of Excellence, and stakeholders to advance objectives
- Create business cases for technology investment and qualify the value created through technology investment
- Own product strategy, governance, demand management, prioritization, roadmap, business requirements, stakeholder alignment, release preparedness, adoption, and value realization
- Serve as the primary liaison between HR service delivery stakeholders and technology teams
- Scope current-state HR processes and workflows, identify friction points and manual workarounds, and design simplified future-state workflows
- Leverage automation and AI responsibly to enhance HR service delivery systems and employee experience
Requirements
- Degree or equivalent and typically minimum 10 years of relevant experience
- Previous experience in a shared services operations environment
- Technology fluency, including automation and AI
- Communication skills, written and verbal
- Attention to detail
- Project management
- Relationship management
- General HR knowledge foundation
- Preferred: Direct ServiceNow HR Service Delivery (HRSD) experience
Benefits
- Competitive compensation package
- Annual bonus may be offered
- Long-term incentive opportunities may be offered
- Benefits through McKesson’s Total Rewards package
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