Patient Scheduler coordinating appointments, insurance verification, and patient access for IKS Health’s healthcare provider solutions. Remote bilingual role supporting efficient scheduling and revenue cycle operations.
About the role
- Bilingual field case manager supporting McKesson’s Patient Support Program. Coordinating patient onboarding, specialty therapy access, education, and adherence across Canadian territories.
Responsibilities
- Serve as the primary program contact for physicians, clinic staff, and patients enrolled in the Patient Support Program
- Support patient onboarding and program enrollment activities
- Facilitate timely access to prescribed specialty medications and therapies
- Provide disease-state, treatment, and medication education to patients
- Support treatment adherence and ongoing patient engagement
- Conduct patient chart reviews and collect information required for reimbursement and patient access activities
- Collaborate with physicians, clinics, pharmacies, and internal stakeholders to coordinate care and resolve barriers to treatment
- Maintain accurate and timely documentation within program systems
- Escalate patient, reimbursement, or operational concerns as appropriate
- Build and maintain strong relationships with healthcare providers and clinic teams throughout the territory
- Provide updates to physicians and clinic staff regarding patient progress and program activities
- Participate in program initiatives and continuous improvement activities
- Provide field-based support to clinics and healthcare providers across Atlantic Canada and Ottawa/Southwestern Ontario
- Travel regularly within the assigned territory and work remotely/home-based when not traveling
Requirements
- Fluency in French and English (written and verbal)
- Previous experience working within a Patient Support Program (PSP)
- Postsecondary education or an equivalent combination of education and experience consistent with the P1 Professional Career Framework
- Strong communication, organization, and relationship-management skills
- Proficiency with Microsoft Office and digital documentation systems
- Ability to work independently while managing multiple priorities
- Valid driver's license and ability to travel regularly throughout the assigned territory
- Ability to work within program operating hours of 8:00 a.m. to 8:00 p.m. EST
- Ability to maintain a secure home office environment suitable for confidential patient conversations
- Nursing designation (LPN, RPN, RN, or equivalent) preferred
- Experience supporting specialty pharmaceutical, biologic, or patient access programs preferred
- Experience in specialty therapeutic areas such as immunology, rheumatology, dermatology, or gastroenterology preferred
- Knowledge of reimbursement navigation, patient access, and specialty medication support preferred
- Experience delivering patient education and adherence support preferred
- Knowledge of biologic medications and pre-treatment requirements, including laboratory testing, diagnostic imaging, and screening protocols preferred
- Experience building relationships with physicians, clinics, specialty pharmacies, and healthcare providers preferred
- Customer service, healthcare, pharmaceutical, or patient support experience preferred
Benefits
- Competitive compensation package
- Annual bonus may be offered
- Long-term incentive opportunities may be offered
- McKesson Total Rewards benefits package (specific benefits linked separately)
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