About the role

Bilingual Implementation Specialist managing corporate group insurance implementations for Medavie, a national health solutions partner. Coordinating clients, stakeholders, risks, and operational requirements across Canada.

Responsibilities

Oversee and be accountable for all new corporate business implementation projects, ensuring operational requirements are met
Own and innovate the end-to-end implementation process using best practices
Manage new business project changes, risks, issues, and actions
Communicate project updates with stakeholders through status updates and meetings
Act as key point of contact with external clients and Client Services Teams
Attend new group installation meetings
Collaborate with operational areas within Medavie Blue Cross to ensure client needs are attainable and met
Analyze and synthesize detailed documentation, including original proposals and prior carrier contracts
Translate documentation requirements into Medavie Blue Cross specifications
Ensure an excellent customer experience through timeliness, quality, and project management focus
Work closely with external customers and internal parties on assigned projects

University or college diploma
Insurance qualifications such as LOMA OR CEBS, or willingness to acquire these qualifications
Minimum three to five years’ experience in group health/dental and life and disability insurance
Experience in project management or a similar analytical role strongly preferred
Intermediate to advanced computer skills
Working knowledge of various software applications, including Microsoft Office Suite
Prior experience working with MS Project considered an asset
Bilingualism (French and English) required
Strong understanding of the group insurance/benefits industry
Superior time management and multi-tasking skills
Excellent analytical and judgment skills
Innovative problem solver and trouble-shooter
Exceptional organizational and prioritization skills
Flexibility and initiative to learn and adapt in a fast-paced work environment
Ability to handle fluctuating volumes
Ability to work both in a team environment and independently
Self-motivated and goal oriented
Detail-oriented
High level of integrity and accountability
Excellent written, oral, and auditory communication skills
Strong work ethic

A flexible work environment that supports work-life balance
Competitive compensation and comprehensive benefits package
Annual incentive program
Defined benefit pension plan
Health, dental, life, and disability insurance coverage
Employee and Family Assistance Program (EFAP)
Health Spending Account and Personal Wellness Account
Paid vacation, personal days, and wellness initiatives
Opportunities to work on impactful projects and contribute to the ongoing evolution of our business
Accommodations or adjustments at any stage of the recruitment process