Payroll and benefits specialist processing multi - jurisdiction payroll for Kardium, which develops medical devices for atrial fibrillation treatment. Supporting Dayforce, compliance, benefits, and accounting operations.
About the role
- Disability Benefits Specialist managing CPP/QPP disability claims for Medavie, a national Canadian health solutions partner. Supporting member applications, appeals, benefit offsets, and financial analysis.
Responsibilities
- Manage QPP/CPP files following referral by the Disability Case Specialist, including referrals, applications, follow-ups, appeals, and decisions
- Initiate applications and support plan members through the process
- Complete follow-ups and ensure processes are completed
- Explain benefit offsets and their impact to plan members by phone and in writing
- Act as a subject matter expert for QPP and CPP files
- Provide guidance on complex cases and emerging government disability program practices
- Contribute to knowledge sharing, process enhancements, and operational best practices
- Provide file status updates
- Determine QPP/CPP retroactive payment amounts
- Initiate recovery steps with QPP/CPP
- Enter information and apply offsets in relevant systems, ensuring file continuity and calculation accuracy
- Communicate with QPP/CPP regarding timelines and decisions
- Ensure QPP/CPP receives necessary information and documentation
- Process refusal decisions and support insured persons with appeals
- Identify opportunities to improve processes, member experience, and operational effectiveness
- Participate in innovation, quality, and disability management initiatives
Requirements
- Post-secondary diploma in administration, insurance, accounting, finance, or another related field
- 1-3 years of experience in disability management, group insurance, claims administration, finance, or a related field
- Experience in finance or accounting
- Professional written and verbal communication skills
- Strong organization and prioritization skills
- Excellent customer service and telephone skills
- Strong analytical skills and problem-solving abilities
- Ability to work with minimum supervision
- Strong knowledge of government disability benefit programs, including QPP and CPP, or ability to develop expertise quickly
- Analytical ability and attention to detail
- Ability and confidence in explaining financial concepts
- Customer focus and ability to manage multiple priorities
- Proficient keyboarding and technical aptitude in Microsoft Office
- Experience with an electronic case management system, such as Fineos, considered an asset
- Bilingualism (English/French) required
Benefits
- Health and dental coverage that is 100% employer paid from day one
- Wellness benefits
- Health resources
- Fitness center discounts
- Flexible work environment supporting work–life balance
- Professional development opportunities, including leadership programs, ongoing learning, and career growth pathways
- Collaborative and inclusive culture
- Performance-based incentive programs for eligible employees, discretionary and subject to individual and organizational results
- Recruitment accommodations or adjustments
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