Senior Project Manager leading complex SaaS implementations for colleges and universities. Owning delivery governance, customer outcomes, and project-manager mentorship across Professional Services.
Responsibilities
Lead complex customer implementation projects from planning through successful completion
Build trusted relationships with customer stakeholders and executive sponsors
Own project scope, schedule, budget, governance, quality, and customer communications
Coordinate delivery across Functional Consulting, Technical Consulting, Digital Experience, Quality Assurance, Product, and Customer Success
Facilitate project governance meetings, steering committees, and executive updates
Mentor Project Managers and support continuous improvement across Project & Program Management
Leverage AI to improve project planning, governance, communication, and delivery effectiveness
Contribute to improving project management standards and customer delivery practices
Requirements
5+ years of project management experience within software, SaaS, or Professional Services
Demonstrated success leading complex customer implementations
Strong project governance, stakeholder management, and communication skills
Experience mentoring Project Managers or leading delivery teams
Strong organizational leadership and customer relationship skills
Passion for delivery excellence and continuous improvement
Benefits
Remote first workplace
Rewards and recognition programs
Learning and development opportunities
Opportunity to make a difference for universities and students
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