Senior IT service desk administrator supporting Net Health’s healthcare SaaS workforce. Managing endpoints, Microsoft 365, identity, automation, security, and enterprise AI platforms remotely.
About the role
- Service Centre Representative providing face-to-face customer service for Manitoba Public Insurance products and services. Responsible for issuing, renewing, and updating driver’s licenses, and communicating with customers regarding suspensions.
Responsibilities
- Provide face-to-face customer service related to Manitoba Public Insurance products, services and policies
- Issue, renew and/or update driver’s licences
- Perform Canada wide searches on the Driver Licence System (zScope)
- Issue driving in force letters, conditional licences, permits, and/or suspension notices
- Communicate to customers regarding driver’s licence suspensions
- Create testing appointment services
- Schedule test appointments and collect payment
- Verify customer identity and conduct vision tests
- Administer electronic and oral knowledge tests
- Provide assistance in motorcycle testing
- Sell Vehicle Safety supplies
- Administer salesperson and dealer tests
- Register and schedule customers for Driver Z classes
- Reschedule estimate and adjuster appointments
- Print and witness Total Loss documents
Requirements
- High school diploma or equivalent
- Three years of customer service and administrative office experience
- Experience working with MPI products and services is an asset
- Intermediate 2 oral French Language skills are required
- Candidates must have a valid driver’s licence
- Visual acuity must be correctable to 20/20 with lenses and be free of colour blindness for employees who perform additional enhanced identity interview duties
Benefits
- Health benefits
- Employees can choose flexible health, dental and vision plans
- Health spending account
- Travel health coverage
- Other extended health benefits such as ambulance, massage and physiotherapy
- Registered pension plan
- Group, dependent, and optional life insurance coverage
- Sick leave to cover short-term disability
- Long-term disability
- Vacation entitlement
- Maternity, parental and adoptive leaves
- Bereavement and family responsibility leaves
- Employee and family assistance program
- Mental-health programming
- Discounted gym memberships and wellness account
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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