Sales Service Representative supporting NBCUniversal Local broadcast and digital advertising order operations. Managing campaign maintenance, logs, billing adjustments, and agency/station coordination.
Responsibilities
Support stations/regions' efforts to drive revenue and deliver customer service internally and with clients
Execute broadcast and digital order entry
Perform order maintenance throughout campaign flight
Send preempt reports to station/region account managers
Communicate and confirm order changes or makegoods to buying agencies
Check coding on TP/high-profile events for accuracy
Send pre- and post-logs to clients as requested
Assist traffic with locating instructions and campaign materials
Create and manage advertiser/agency codes
Perform post-flight invoice maintenance, adjustments, and edits
Coordinate with agency and station/region account managers to resolve billing discrepancies
Work with management and staff in marketing, sales, programming, and finance departments at stations
Requirements
At least 1 year of experience in sales support or sales operations
Working knowledge of broadcast traffic and sales order systems
Bachelor's degree
Bilingual English/Spanish preferred
Unrestricted work authorization to work in the United States
Knowledge of Wide Orbit Traffic, Wide Orbit Sales, and WO Connect
Knowledge of Microsoft Excel, Word, PowerPoint, and Outlook
Strong verbal and written communication skills
High-level organizational skills and ability to manage multiple priorities
Strong interpersonal skills and team orientation
Ability to work in a fast-paced, high-pressure environment
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