Arcadis municipal infrastructure project manager leading GTA water, wastewater, and stormwater projects. Overseeing design, construction, trenchless solutions, clients, contractors, and Ontario compliance.
About the role
- Customer Project Manager delivering Nokia customer programmes and projects within scope, budget, schedule, and quality. Managing customer relationships, project risks, forecasts, delivery, and contract outcomes.
Responsibilities
- Manage customer programmes or projects for defined product and/or service scopes within medium, large, and/or complex customer contracts
- Deliver operational and project scope to customers
- Align project and operational management with Nokia Mode of Operation, business guidelines, and PM@Nokia methodology
- Plan customer projects and coordinate change management affecting cost, scope, schedule, and quality
- Maintain consistency across project financial, product, and service forecasts
- Participate in pre-sales and sales process activities
- Determine delivery approach alternatives and manage selection of the recommended approach
- Manage handover from Sell to Execute and from Delivery to Care
- Initiate and execute project contract management processes
- Customize global operational processes to meet project requirements
- Manage customer relationships and serve as primary customer interface
- Prepare and execute communications plans for customers and stakeholders
- Monitor delivery against approved budget, profitability forecast, and planned scope
- Ensure quality objectives, continuous improvement, and customer satisfaction
- Apply best practices and lessons learned throughout the project lifecycle
- Monitor, control, and report contract-defined KPIs
- Maintain accurate, up-to-date project data in tools and repositories
- Manage project risks and opportunities
- Identify opportunities to expand and renew customer contracts
- Lead the project team and potentially perform line manager responsibilities
- Complete project closure and/or handover activities
Requirements
- Bachelor’s degree
- Typically requires 5-8 years extensive relevant experience and/or a graduate / postgraduate equivalent degree
- Advanced skills and deep knowledge of a specific professional discipline
- Ability to analyze, develop, and implement concepts and solutions as a subject matter expert
- Ability to operate autonomously and prioritize own work
- Ability to analyze situations or data requiring review of relevant factors
- Adaptability to manage complex, changing business environments
- Ability to communicate with internal and external parties, including customers or vendors
- Ability to influence others to accept new concepts, practices, and approaches
- Cross-cultural knowledge and global mindset
- Ability to communicate with executive leadership
- May be required to negotiate operational issues
Benefits
- Potential incentive/variable compensation for eligible roles
- Laptop support with ordering
- Hybrid work arrangement
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