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Claims Manager – Casualty & Litigation
Posted 2 weeks ago
About the role
- Claims Manager leading casualty and litigation adjudication, staff coaching, and settlement oversight. Supporting Northbridge Financial’s commercial property and casualty insurance customers across Canada.
Responsibilities
- Provide technical guidance, coaching and management of claims staff
- Support the Claims unit and serve as the first line of conversation for the adjudication team
- Ensure efficient and prompt service in the investigation, analysis, and settlement of claims
- Track Key Performance Indicators
- Ensure claims are adjudicated in a timely and accurate manner
- Build and maintain team engagement
- Collaborate with the leadership team on strategic initiatives and new adjudicating methods
Requirements
- Post-Secondary Education, ideally in an Insurance focused program or related program
- Completed or working towards the CIP designation
- Minimum 10 years of experience in the property and casualty industry
- Minimum of 3-5 years of claims leadership/mentorship experience
- Strong adjusting background with in-depth knowledge of CGL and Auto BI
- Strong technical skills with MS Office Suite
- Ability to clearly communicate with Claimants, Brokers, and Legal Counsel
Benefits
- Hybrid work with flexibility to work from home up to 2 days per week
- Employee share purchase plan
- Pension plans
- RRSP
- Discounts on staff insurance
- Flexible health benefits
- Early leave days
- Wellness programs
- Rewards and recognition programs
- Education assistance to complete CIP, FCIP, CRM or other courses
- Internal mobility
- Leadership training and mentoring programs
- Donation matching
- Team volunteer days
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