Financing Analyst analyzing complex business credit files and recommending financing conditions for Desjardins. Conducting credit controls, periodic reviews, and risk - management guidance.
About the role
- Enterprise Applications Analyst supporting NetSuite, Jira, HubSpot, Power BI, and custom business systems. Configuring applications, resolving incidents, analyzing requirements, and delivering enhancements for Calgary operations.
Responsibilities
- Analyze and validate business needs of project stakeholders and translate them into successful implementation in enterprise-level systems
- Introduce AI-driven capabilities where appropriate
- Configure applications and systems and advise business users on effective system use
- Operate application systems and ensure supporting infrastructure is configured, supported, and documented
- Collaborate with developers, systems administrators, business analysts, and end users to ensure data processing, availability, service-level compliance, functionality, and efficiency
- Prioritize daily operations and ensure systems meet or exceed performance, capacity, and availability service levels
- Serve as subject matter expert for multiple applications and systems
- Perform application configuration, testing, enhancements, upgrades, and development
- Deliver operational and project-based application support for NetSuite, Jira, HubSpot, and Power BI
- Develop and maintain custom business application solutions using JavaScript, Python, and other scripting languages
- Resolve user incident tickets and fulfill service requests according to service levels
- Follow corporate change processes for application and system changes
- Research software and hardware products to support strategic application planning
- Analyze user and functional system requirements and identify conflicts
- Work with project teams to prioritize requirements
- Write functional requirement specifications using standard templates and industry standards
- Assist with operational-level and vendor agreements
- Maintain application configuration documentation
- Provide subject matter expertise and ad hoc training
- Initiate application and system lifecycle upgrade projects
- Translate requirements into application configurations
- Create specifications, diagrams, and charts for developers and project teams
- Develop working prototypes to support requirements definitions
- Support rollouts of projects and application or system enhancements
- Communicate changes and modifications to project managers, sponsors, and stakeholders
- Facilitate data imports/exports, data cleansing, and data integrity projects
- Develop ad hoc reports and analyze data with team members
- Communicate with business users and provide information and training on new features and functionality
Requirements
- Database experience
- Programming knowledge in PowerShell, JavaScript, or Python
- Computer Science or Information Systems degree, diploma, or certification; Bachelor's degree preferred
- 2–4 years’ experience supporting server-based applications and software as a service applications
- In-depth knowledge of one or more CRM, document management, reporting, sales, marketing, and development applications
- Proven experience with development or scripting languages
- Strong desire to provide superior customer service
- Experience with business and technical requirements analysis
- History of working with a multi-disciplinary team within a defined Project Lifecycle Management framework
- Proven experience creating systems analysis and support processes
- Great task management skills
- Ability to create documentation in both technical and user-friendly language
- Desire to work in a team-oriented collaborative environment
- Willingness to work after hours when required to execute and manage changes in production environments
- Ability to work in an on-call rotation if required
Benefits
- Competitive total compensation package
- Unique perks and benefits
- Open and collaborative working environment
- Downtown Calgary office
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