BDC team lead guiding Client Support Coordinators across British Columbia. Overseeing regional operations, performance, events, and facilities while supporting Canadian entrepreneurs.
About the role
- Client Services Assistant supporting admissions, registration, and student records at Okanagan College. Providing client service and advising applicants across British Columbia campuses.
Responsibilities
- Interacts with clients by telephone, electronically, or face to face
- Responds to inquiries, concerns, and requests about programs, applications, registration, and services
- Handles and resolves client feedback and directs unresolved issues to designated resources
- Refers clients to internal college resources, external partners, and agencies
- Processes applications and determines program admissibility
- Reviews supporting documentation and maintains application, wait, and enrollment lists
- Communicates application status and deadlines to applicants
- Verifies and updates student academic records in student information systems
- Prepares, prints, and distributes official college documents and reports, including transcripts, class lists, schedules, grade sheets, tax forms, and enrollment verifications
- Assesses documentation for course registration eligibility
- Accepts and records application, course, transcript, parking, and similar payments
- Reconciles daily financial transaction statements
- Assists other campuses and centres with registration and admission issues
- Liaises with Financial Services and Financial Awards regarding scholarships, bursaries, sponsorships, student loans, and funding
- Maintains confidentiality of student records
- Provides admissions, registration, and policy information and advises applicants and students on entrance requirements
- Refers applicants and students to Education Advisors and online resources
- Maintains current knowledge of college programs, courses, requirements, deadlines, procedures, policies, and Canada Immigration study permit rules
- Performs other duties as assigned
Requirements
- Completion of Grade 12 or equivalent and graduation from a two year post-secondary diploma in a related area
- Over two years and up to four years related experience
- Superior customer service and interpersonal skills
- Effective conflict resolution skills and ability to resolve sensitive issues
- Exceptional listening and professional communication skills, focused on tact and diplomacy
- Excellent computer skills with proficiency using Microsoft Office (Word, Excel, PowerPoint and Outlook)
- Working knowledge and experience with student record systems
- Aptitude for learning and working with new systems and software
- Proven ability to multi-task and adhere to deadlines in a high volume, fast-paced environment
- Excellent organizational and time management skills
- Effective problem analysis and problem-solving skills
- Ability to exercise initiative, self-development, good judgment and critical thinking
- Works effectively both independently and as part of a team
- Ability to adapt and collaborate with others through organizational change and development
- Attention to detail and accuracy
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