Associé principal en opérations des ventes chez EDC, société financière aidant les entreprises canadiennes à réussir à l’étranger. Soutien aux équipes commerciales, transactions, CRM et amélioration des processus.
About the role
- Team Lead overseeing commercial vehicle inventory, sales, compliance, and customer operations for OPENLANE’s digital wholesale marketplace. Managing service levels, team quality, reporting, and repossession redemptions.
Responsibilities
- Ensure sales vehicles meet account specifications and enforce strict operations compliance with client SLAs
- Oversee operations quality assurance, audit operations quality service levels, and spot-check team output
- Monitor service levels and conduct regular feedback meetings
- Handle internal team operational issues, resolve regional operations bottlenecks, and motivate team members
- Coordinate vehicle inventory and sales while generating and preparing reports
- Communicate with clients, respond to inquiries, resolve issues, and handle the repossession redemption process
- Represent vehicles on the block or attend block with sales representatives on sale day
- Post charges, prepare contracts and titles, process payments, transmit EFT/wire transfers, and balance and file sales transactions
- Collaborate with Commercial Account Reps to provide cross-functional backup and ensure adherence to SLAs
- Translate client SLA requirements into daily workflows and team tasks
- Track performance metrics and maintain operational standards
- Report to the National Commercial Accounts Manager and collaborate with internal operations, sales representatives, and external commercial clients
Requirements
- High School education or equivalent
- 1–3 years of related operational experience
- Experience in a customer service or administrative role
- Proficient with Microsoft Office products
- Strong organizational skills with high attention to detail
- Wholesale vehicle remarketing, commercial operations, and repossession redemption processes
- Client SLAs, vehicle inventory workflows, and operations compliance
- Team leadership, spot-checking output quality, and conducting regular feedback meetings
- Workflow optimization, identifying and fixing operational bottlenecks, and tracking performance metrics
- Customer service resolution, financial posting/balancing, and cross-functional team coverage
- High proficiency with Microsoft Office products
- Fluency in navigating computerized reporting systems, inventory tracking software, and payment/EFT processing tools
- Bilingualism (English and French) is an asset
- Previous experience in a team lead, supervisory support, or mentoring role within operations is an asset
- Familiarity with automotive auction administration, titling, wire transfers, or repossession processes is an asset
Benefits
- Competitive pay
- Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)
- Immediately vested 401K (US) or RRSP (Canada) with company match
- Paid Vacation, Personal, and Sick Time
- Paid maternity and paternity leave (US)
- Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US)
- Robust Employee Assistance Program
- Employer paid Leap into Service Day to volunteer
- Tuition Reimbursement for eligible programs
- Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization
- Company culture of internal promotions, diverse career paths, and meaningful advancement
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