Senior People Systems Generalist scaling HRIS, employee operations, and compliance at Prenuvo, a proactive healthcare company. Managing systems, analytics, mobility, and lifecycle processes.
About the role
- People Operations Coordinator managing tier 1 HR operations, service desk tickets, and AI workflows. Supporting Optro’s AI-powered GRC platform and employee experience.
Responsibilities
- Serve as process lead for tier 1 People Operations processes, including I-9 verifications, employee verifications and letters, elevated background checks, domestic and international relocation, working abroad requests, international business travel requests, and Workday processing
- Manage HR Service Desk tickets by prioritizing, responding to, and resolving employee requests
- Manage the HR inbox and direct communications to the appropriate person
- Keep process documentation up to date as processes evolve
- Maintain employee resources and People Team enablement materials
- Identify opportunities to improve operational efficiency through system automation and AI
- Research, test, and implement AI workflows to reduce administrative tasks
- Help drive employee self-service without compromising experience
- Contribute to People Operations special projects, including program rollouts, system implementations, and systems integrations
- Handle sensitive employee, customer, financial, and proprietary product information
Requirements
- Min 1 year of experience as a People Ops, Recruiting Coordinator, or related experience
- Hands-on experience using AI tools to increase productivity
- High curiosity to learn and explore new systems and experience with AI capabilities, including Google Gemini, ChatGPT, and Claude
- Strong organizational skills with the ability to effectively prioritize tasks
- Excellent attention to detail with an emphasis on accurate employee data
- Strong written and verbal communication skills
- High level of empathy with a focus on employee service
- Ability to closely follow detailed processes while exercising problem-solving skills for unfamiliar requests
- Ability to exercise solid judgment and identify when to escalate issues
- Tech-savvy and skilled with learning new systems
- Familiarity with Workday and experience executing business processes is nice to have but not required
- Background checks are required
- Candidates must be legally authorized to work in the country where the job is based
- Candidates must answer employment sponsorship or immigration-support questions
Benefits
- $200/mo for anything that enhances your life
- Comprehensive employee health coverage
- 401(k) with company match
- Competitive compensation & bonus program
- Flexible vacation (exempt) / Accrued vacation (non-exempt)
- Time off for your birthday & volunteering
- Employee resource groups
- Opportunities for team and company-wide get-togethers
- Parental Leave
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