Operations Assistant supporting users of TENTENS Tech’s social discovery platforms. Handling multilingual chat and email inquiries, shifts, and escalations to other departments.
About the role
- Creative Operations & Studio Manager building scalable workflows for Paddle, a Merchant of Record for digital product companies. Supporting global brand launches, campaigns, productions, and AI-enabled creative operations.
Responsibilities
- Own studio intake, workflows, timelines, and project coordination
- Build scalable systems and processes for effective studio operations
- Experiment with AI tools and automation to improve speed, quality, and team efficiency
- Streamline repetitive workflows and reduce operational friction
- Evolve the studio operating system across Claude, Notion, Asana, Figma, and emerging AI platforms
- Build and maintain templates, documentation, trackers, and resource libraries
- Support major brand launches, campaigns, and creative productions
- Coordinate reviews, approvals, vendors, freelancers, and asset management
- Improve visibility across priorities, capacity, and delivery timelines
- Identify and improve workflow bottlenecks
- Partner with designers, brand marketers, freelancers, agencies, and cross-functional stakeholders
- Help shape how Paddle’s global, AI-enabled Brand Studio operates at scale
Requirements
- Systems thinker who improves team speed, effectiveness, and ways of working
- Curiosity about AI, automation, and the future of creative work
- Experience experimenting with tools and improving workflows
- Highly organised and comfortable managing multiple moving projects
- Calm under pressure and able to bring structure to ambiguity
- Energised by enabling creative work at scale
- Interest in building a world-class global brand studio
- Bonus: experience introducing AI tooling or automation into creative or marketing workflows
- Bonus: experience supporting brand campaigns, launches, events, or productions
- Bonus: experience building operational systems for fast-moving creative or marketing teams
- Bonus: awareness of emerging AI workflows and creative technologies
Benefits
- Unlimited holidays
- 4 months paid family leave regardless of gender
- Remote work, work from company hubs, or a combination of both
- Annual learning fund
- Regular internal and external training
- Personal development support via exposure to new challenges
- Inclusive and supportive workplace accommodations
- Transparent, collaborative and respectful culture
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Degree requirement
No Education Requirement
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