Care and Service Manager leading clinical supervisors and frontline staff for ParaMed, Canada’s home healthcare provider. Overseeing care delivery, safety, compliance, and quality improvement.
Responsibilities
Lead clinical supervisors and frontline staff in delivering patient care
Coach and mentor clinical supervisors on care delivery and support for frontline teams, patients, and families
Monitor care and service delivery performance and clinical indicators
Participate in interviewing, orientation, supervision, and performance management of clinical supervisors
Ensure completion of mandatory training and skills development
Create and maintain the clinical supervisors’ on-call schedule
Respond to clinical concerns from staff, contractors, funders, clients, and families
Review client safety incidents and participate in investigation and resolution
Provide clinical leadership at the district level
Oversee continuous quality improvement activities related to care and service
Ensure compliance with ParaMed policies, procedures, and legal requirements
Participate in care conferences with healthcare teams, contractors, and funders
Collaborate with multidisciplinary teams, government agencies, healthcare workers, and community resources
Demonstrate continuous learning and professional development through conferences, committees, and networks
Respect cultural needs, dignity, privacy, and confidentiality of staff and clients
Requirements
Registration/licensing in good standing as a Registered Nurse with provincial regulatory college
Minimum of three (3) years in a formal nursing leadership role required
Minimum of 2 years’ experience as a practicing Registered Nurse, in a community setting
Working knowledge of applicable health care legislation including Mental Health Act, Substitute Decisions Act, Healthcare Consent Act, Privacy / Personal Health Information Act and others
Knowledge of standards of care for palliative, wound, IV therapy and other specialties
Superior oral and written communication skills
Effective critical thinking and problem-solving skills
Flexibility in hours worked to accommodate operational needs
Knowledge of applicable community resources
Current certification (within the past 12 months) of First Aid and CPR, completed within Canada
Excellent computer skills including Word and Excel
Current, clear criminal background check with Vulnerable Position Screening (VPS)
BScN preferred
Certification in Community Health Nursing with CNA certification preferred
Membership with the Registered Nurses Association of Ontario (RNAO) preferred
Benefits
Celebration and Recognition programs
Comprehensive health and dental benefit plans
Education allowance for employees and family
Opportunities for career advancement
Employee Assistance Program
Employee perks and exclusive offers
Comprehensive suite of benefits designed to support health, financial well-being, and long-term career growth
Accessible, inclusive, and equitable hiring process with accommodation support
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