Remote part - time dispatcher coordinating emergency calls, client work orders, and vehicle routes for a Canadian commercial cleaning provider. Supporting clients and internal teams across Canada.
About the role
- Bilingual trainer delivering PBS dealership management software training in English and French. Supporting automotive dealerships through virtual, onsite, and implementation training across North America.
Responsibilities
- Deliver effective training and support to customers on PBS Dealer Management Software in English and French
- Conduct virtual and in-person training sessions
- Develop a thorough understanding of all PBS software modules
- Assist with new software installations and provide ongoing implementation support
- Learn and explain data entry processes and other essential tasks
- Work directly with customers and train sessions in assigned modules
- Maintain positive customer relationships, identify customer needs, and ensure they are met
- Respond to internal and external training requests in a timely manner
- Write tickets, investigate issues, and escalate issues to corresponding teams
- Monitor the STT queue
- Maintain documentation and update it as processes change
- Share knowledge within the assigned module and with other STT team members
- Learn new products and participate in ongoing education and cross-training
- Perform other assigned duties and responsibilities
Requirements
- Fluent in French and English (speaking, reading, writing)
- 1-2 years’ experience in a car dealership environment, with a focus in Fixed Operations
- Strong computer skills, including proficiency in Microsoft Office Suite (Outlook, Word, Excel)
- Ability to quickly learn and adapt to new software tools
- Ability to travel within Canada and the USA up to 1 week per month
- Valid passport and visa (if applicable) required
- Full, valid, unrestricted driver’s license required
- Excellent communication skills, including presentation and public speaking
- PBS software experience is a strong asset
- Experience facilitating in-person and virtual training sessions is a strong asset
- Strong problem solving and troubleshooting skills
- Effective time management and organizational skills
- Ability to multitask and prioritize
- Outstanding documentation abilities
- High School Diploma
Benefits
- Professional Development – Continuous training, industry certifications, and clear pathways for career advancement.
- Travel Opportunities - Travel to locations across Canada, the U.S., and the Caribbean
- Comprehensive health benefits - Medical and dental coverage to support your well-being.
- Paid Time Off – Generous PTO to help you recharge and maintain work-life balance.
- Inclusive culture - A collaborative, supportive team environment where your ideas and voice truly matter.
- Employee recognition - Regular appreciation programs and performance-based incentives
- Competitive compensation package
- Up to $4,800 per year in product certification bonuses
- Outstanding travel incentive bonuses
- Additional performance incentives
- Attractive referral bonuses
- Staff discounts – Exclusive savings with partners such as GM, Dell, and more
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Report this job
Found something wrong with the page? Please let us know by submitting a report below.
Trading Operations Associate supporting Penn Interactive’s online sports betting platforms. Monitoring markets, testing features, escalating issues, and assisting compliance and customer experience teams.
Branch sales associate helping Grainger’s MRO customers with product selection, orders, pickups, and loading. Supporting sales goals through customer service, warehouse tasks, and branch upkeep.
Desjardins IT analyst designing, automating, and maintaining systems and infrastructure platforms. Supporting security, stability, diagnostics, and solution rollouts.
Professional Services Operations Manager scaling planning, resource management, tooling, and financial operations for GitLab’s DevSecOps platform. Improving delivery economics and go - to - market alignment.
Bilingual trainer delivering PBS automotive dealership software training in English and French. Supporting installations, customer training, troubleshooting, and implementation across North America.
Billing Operations Associate managing invoicing, credits, refunds, and contract billing for Instacart’s grocery delivery marketplace. Ensuring accurate, compliant billing across retail partners.
Financial Operations Analyst optimizing Tecsys’s healthcare supply - chain technology finances and operations. Building forecasts, analyzing cloud costs, and improving financial processes.
Analyste FinOps optimisant les coûts, les prévisions et les contrôles financiers TI chez Tecsys. Contribution aux solutions de chaîne d’approvisionnement pour les systèmes de santé et entreprises pharmaceutiques.
Co - op student supporting EQ Bank’s Sales Operations and Strategy for PC Mastercard. Analyzing sales data, improving processes, and coordinating cross - functional initiatives.