Group Product Manager leading financial services strategy, payments modernization, and risk initiatives for Wave’s small - business platform. Building high - performing product teams and scalable customer experiences.
About the role
- Director leading core product strategy for PENN’s online gaming and casino platforms. Overseeing identity, payments, fraud, compliance, and internal tools across digital and retail experiences.
Responsibilities
- Define and drive the product strategy and roadmap for Core Products across Identity & Trust, Payments & Fraud, and Internal Tools
- Lead, coach, and develop Product Managers and product leaders, creating clear ownership and accountability across the portfolio
- Own critical customer journeys including registration, identity verification, account access, funding, withdrawals, and account management
- Build shared capabilities supporting PENN’s online Sportsbook and Casino businesses and connecting digital and retail customer experiences
- Improve payment performance and customer funding experiences while partnering with Fraud and Risk teams to protect customers and the business
- Partner with Compliance and Responsible Gaming teams to build regulatory and customer-protection requirements into intuitive product experiences
- Modernize internal tools and workflows for Customer Support, VIP, Fraud, Compliance, and Operations
- Establish clear KPIs and use customer insights, data, and business impact to prioritize investments and measure outcomes
- Partner with Engineering on platform architecture, scalability, reliability, and third-party integrations
- Influence and align senior stakeholders across Product, Engineering, Design, Analytics, Operations, Compliance, Legal, Finance, and business teams
- Other duties as required
Requirements
- 8+ years’ experience in product management
- 2+ years of people leadership experience
- Experience managing managers and senior individual contributors across multiple product areas
- Experience setting product strategy and translating it into focused roadmaps and measurable outcomes
- Experience in identity, authentication, onboarding, KYC, payments, fraud, risk, trust & safety, compliance, or internal tooling
- Strong technical fluency and experience partnering with Engineering on platforms, APIs, integrations, and complex technical systems
- Strong analytical judgment and experience using data to identify opportunities, prioritize investments, and measure business impact
- Demonstrated ability to balance customer experience, growth, risk, regulatory requirements, and operational needs
- Strong cross-functional leadership and executive communication skills
- Experience operating in complex, regulated, high-transaction, or multi-product environments
- Experience in online gaming, fintech, financial services, marketplaces, commerce, or other regulated digital businesses is a plus
Benefits
- Competitive compensation package
- Fun, relaxed work environment
- Education and conference reimbursements
- Parental leave top up
- Opportunities for career progression and mentoring others
- Best-in-class benefits with options and support personalized to employees’ physical, financial, and emotional needs
- Bonus eligibility for most non-sales positions
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