Senior Business Application Analyst improving SaaS processes, platform administration, and integrations at Planitar, a spatial-data company. Driving process modernization across business functions.
Responsibilities
Map current-state processes across sales, marketing, finance, people operations, and support
Identify process friction and design improved ways of working with teams
Lead migration of platform administration from departmental experts into IT
Administer platforms, including configuration, licences, permissions, fields, workflows, and automation
Build integrations using native connectors and low-code tooling
Remove manual re-keying between systems
Own build-vs-buy decisions and govern internal capability development
Serve as the single intake point for application requests
Provide tier-3 support
Produce documentation and train business-side process owners
Manage renewals, licence right-sizing, and access reviews
Requirements
Demonstrated business process improvement experience; able to walk through a process mapped, redesigned and implemented, including measurable changes
3+ years as the hands-on administrator of one or more business SaaS platforms
Ability to run a process mapping session with a team that did not request one and gain buy-in
Strong structural reasoning, including permissions models, field mapping, and multi-branch conditional automation
Practical integration experience with native connectors and low-code tooling such as Zapier, Make, Workato, or Power Automate
Working knowledge of SSO, SCIM provisioning, and role-based access control
Sound build-vs-buy judgment with total cost of ownership considerations
Credibility with senior stakeholders
Ability to work in a hybrid environment in Waterloo, Ontario, Canada
Benefits
100% employer-paid flexible benefits plan
Comprehensive Health & Dental coverage
Health Spending Account (HSA) or Lifestyle Spending Account (LSA) options
3% DPSP match
Hybrid Work Environment
Professional Development Incentive
Opportunities to grow as we scale
The backing of a global industry leader through REA Group
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