Service Coordinator managing work orders, invoicing, payroll, and service scheduling for Premier Equipment, Ontario’s John Deere dealership. Supporting customer satisfaction across service operations.
Responsibilities
Provide Premier Equipment’s customers with an above-average level of support
Support customer service and corporate initiatives
Promote teamwork and a “Customer First” mindset across Service, Parts, and Sales departments
Perform administrative tasks for the Service Department, including opening, maintaining, commenting on, invoicing, and filing work orders
Ensure accounts payable invoices use the purchase order system and are posted to the appropriate work order
Apply proper G/L account numbers to invoices before forwarding them to Accounts Payable
Monitor Service Department payroll daily for accuracy in technician hours and labor performance
Monitor WIP daily to maintain a minimum 100% WIP ratio, aiming toward the 75% benchmark
Apply miscellaneous charges appropriately to work orders
Assist the Service Manager in reducing lost time
Identify and support opportunities to reduce departmental expenses
Schedule service department trucking
Promote a safe, clean, and healthy work environment
Assist with incoming store phone calls
Support the Service Manager with special events and projects
Requirements
Basic understanding of accounting practices
Proficient in Microsoft Office and standard internet applications
Customer service experience or skills
Knowledge of general office procedures
Strong organizational and communication abilities
Comfortable working in a fast-paced, team-oriented environment
Availability for rotating Saturdays
Valid driver’s license
High School Diploma or equivalent
General understanding of mechanical or technical terms (preferred)
Prior experience in a dealership or service department (preferred)
Benefits
Comprehensive Health & Dental Coverage (includes vision and paramedical services)
Company-Matched RRSP
Annual Profit Sharing
Boot & Tool Allowance
Apprenticeship Scholarships
Employee Assistance Program (EAP)
Company Vehicle (for qualifying positions)
Accommodation for applicants with disabilities as part of the recruitment process
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