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About the role

  • Service Coordinator managing work orders, invoicing, payroll, and service scheduling for Premier Equipment, Ontario’s John Deere dealership. Supporting customer satisfaction across service operations.

Responsibilities

  • Provide Premier Equipment’s customers with an above-average level of support
  • Support customer service and corporate initiatives
  • Promote teamwork and a “Customer First” mindset across Service, Parts, and Sales departments
  • Perform administrative tasks for the Service Department, including opening, maintaining, commenting on, invoicing, and filing work orders
  • Ensure accounts payable invoices use the purchase order system and are posted to the appropriate work order
  • Apply proper G/L account numbers to invoices before forwarding them to Accounts Payable
  • Monitor Service Department payroll daily for accuracy in technician hours and labor performance
  • Monitor WIP daily to maintain a minimum 100% WIP ratio, aiming toward the 75% benchmark
  • Apply miscellaneous charges appropriately to work orders
  • Assist the Service Manager in reducing lost time
  • Identify and support opportunities to reduce departmental expenses
  • Schedule service department trucking
  • Promote a safe, clean, and healthy work environment
  • Assist with incoming store phone calls
  • Support the Service Manager with special events and projects

Requirements

  • Basic understanding of accounting practices
  • Proficient in Microsoft Office and standard internet applications
  • Customer service experience or skills
  • Knowledge of general office procedures
  • Strong organizational and communication abilities
  • Comfortable working in a fast-paced, team-oriented environment
  • Availability for rotating Saturdays
  • Valid driver’s license
  • High School Diploma or equivalent
  • General understanding of mechanical or technical terms (preferred)
  • Prior experience in a dealership or service department (preferred)

Benefits

  • Comprehensive Health & Dental Coverage (includes vision and paramedical services)
  • Company-Matched RRSP
  • Annual Profit Sharing
  • Boot & Tool Allowance
  • Apprenticeship Scholarships
  • Employee Assistance Program (EAP)
  • Company Vehicle (for qualifying positions)
  • Accommodation for applicants with disabilities as part of the recruitment process

Job title

Job type

Full Time

Experience level

Mid levelSenior

Salary

CA$53,000 - CA$65,000 per year

Degree requirement

High School Diploma

Location requirements

OnsiteNobletonCanada

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