Senior Claims Analyst investigating and resolving general liability claims for Enbridge’s energy operations. Balancing customer experience, business risk, and regulatory considerations.
About the role
- Agent bilingue traitant les réclamations automobiles, habitation, entreprises et agricoles pour Promutuel Assurance. Soutien aux membres-assurés et optimisation de l’expérience client.
Responsibilities
- Handle insured members’ claims intake for automobile, home, business, and agricultural insurance
- Receive, analyze, and document the information required to process claims
- Respond to questions from insured members, suppliers, and partners
- Understand insured members’ needs to promote first-contact resolution or ensure an effective transfer
- Perform administrative activities related to claims processing and file follow-up
- Keep knowledge of procedures, policies, tools, and operational changes up to date
- Participate in knowledge sharing and support new hires
- Collaborate with various teams to ensure a positive and consistent member experience
- Contribute to the continuous improvement of work methods and the optimization of the customer experience
- Perform other related duties in support of claims operations
Requirements
- College diploma (AEC) in insurance and financial services advising or other relevant training
- Minimum of two (2) years of customer service experience
- Experience in insurance or claims, an asset
- Strong proficiency in Microsoft Office
- Comfortable using computer systems and file management tools
- Ability to quickly learn new processes and technologies
- Excellent oral and written proficiency in French and English
- Excellent communication and customer service skills
- Thoroughness and a strong commitment to quality work
- Self-motivation, initiative, and a strong sense of responsibility
- Collaborative spirit and strong ability to work as part of a team
- Proactive, solution-oriented approach
- Adaptability in a constantly evolving environment
- Availability for a work schedule that may vary between 8:00 a.m. and 5:00 p.m.
- Ability to manage multiple priorities simultaneously in a dynamic environment
Benefits
- Compensation with progressive salary scales
- Group insurance for you and your family
- Telemedicine service
- Employee and family assistance program
- Defined benefit pension plan with employer contributions
- Discounts on your auto and home insurance
- Employer-organized social activities
- Modern offices adapted to different work arrangements
- Level 1 Healthy Workplace certification
- Support for you and your loved ones
- Inclusive, people-centered, and supportive work environment
- Support for your professional development and growth
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
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