About the role

Remote bilingual customer service representative supporting Propel's fintech customers with loan applications and fund transfers. Handling calls, verification, questions, and escalations in English and Spanish.

Responsibilities

Handle inbound and outbound calls for multiple portfolios
Use multiple web-based applications for investigation and verification
Answer existing and potential customer questions with accuracy and urgency
Communicate the appropriate course of action to clients in a friendly and professional manner
Build customer confidence in Propel's services as a subject matter expert
Work as a team to obtain individual and team goals
Assist customers with online loan applications and the funds transfer process
Report to the Manager, Operations

High School Diploma or equivalent
Minimum of 1 year of customer service or call center experience
Excellent verbal and written communication skills in English; Spanish is an asset
Exceptional customer service skills: able to build rapport with clients and handle escalated calls
Good knowledge of Microsoft Office and Internet
Able to prioritize workload and handle high call volumes while maintaining a professional and personable approach
Demonstrated ability to thrive in a fast-paced and goal-oriented environment
Must be available to work Monday to Friday 3pm to 11pm and Weekends 10am to 6pm

Growth and opportunity – we pride ourselves on promoting from within
Incredible company culture
Competitive salary and health benefits
Comprehensive vacation package
Group health and dental benefits
Group RRSP program
Support for new parents
Diverse and inclusive workplace
Performance-based incentive programs may be available, including bonuses and commissions