Customer Service Manager leading teams, KPIs, and order - to - cash improvements. Supporting Prollenium’s Canadian medical - device and dermal - filler operations.
About the role
- Remote Customer Service Representative supporting online loan applications and funds transfers. Answering customer calls for Propel, a fintech company expanding credit access through AI.
Responsibilities
- Handle inbound and outbound calls for multiple portfolios
- Use multiple web-based applications for investigation and verification
- Answer existing and potential customer questions with accuracy and urgency
- Communicate the appropriate course of action to clients in a friendly and professional manner
- Build customer confidence in Propel’s services as a subject matter expert
- Work as a team to obtain individual and team goals
- Assist customers with online loan applications and the funds transfer process
- Report to the Manager, Operations
Requirements
- High School Diploma or equivalent
- Minimum of 1 year of customer service or call center experience
- Excellent verbal and written communication skills in English; Spanish is an asset
- Exceptional customer service skills, including the ability to build rapport with clients and handle escalated calls
- Good knowledge of Microsoft Office and Internet
- Ability to prioritize workload and handle high call volumes while maintaining a professional and personable approach
- Demonstrated ability to thrive in a fast-paced and goal-oriented environment
- Must be available to work Monday to Friday 3pm to 11pm and weekends 10am to 6pm
Benefits
- Growth and opportunity, with promotion from within
- Incredible company culture
- Competitive salary
- Health benefits
- Comprehensive vacation package
- Group health and dental benefits
- Group RRSP program
- Support for new parents
- Diverse and inclusive workplace
- Potential eligibility for performance-based incentive programs, including bonuses and commissions
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