About the role
- Program Support Assistant coordinating clinic administration, client intake and scheduling for Providence Health Care. Managing records, supplies, maintenance and site security in Vancouver.
Responsibilities
- Provide administrative, general clerical and related duties in clinic operations
- Screen and prioritize incoming correspondence and clinic mail
- Maintain appointment calendars, clinic schedules and booking systems
- Book, schedule and confirm client appointments and establish waiting lists
- Perform clinic reception and answer general inquiries via email
- Provide direction and general information about programs and policies, referring problems to the Supervisor or Program Leader
- Assist with client intake, obtain information, complete admission documentation and liaise with information sources
- Input client information and maintain client charts, registers, databases and filing systems
- Arrange meetings, take minutes, compose correspondence and prepare reports, forms, tables, letters and presentation materials
- Develop and interpret worksite policies and procedures with the Clinical Supervisor or Program Leader
- Authorize pre-approved expenditures and process associated billings
- Manage inventories, requisitions, purchase orders, supplies, equipment and invoice discrepancies
- Arrange building maintenance and cleaning, coordinate maintenance staff and oversee minor worksite modifications or renovations
- Assist with site security, check doors and alarms, report incidents, provide surveillance video access to authorities and obtain emergency services
Requirements
- Grade 12, supplemented with standard commercial and related computer courses, medical office assistant course from a recognized institution, plus three (3) years' recent, related experience, or an equivalent combination of education, training and experience
- Proficient with computers and able to learn and manage new technology systems
- Proven word processing skills
- Ability to create and work with spreadsheets, Microsoft Office documents and clinical databases
- Ability to type 40 wpm
- Business writing skills
- Knowledge of medical terminology
- Knowledge of office and community clinic management principles and practices
- Ability to maintain effective working relationships with employees, patients, service providers and the public
- Ability to explain clinical contracts, clinic procedures and regulations
- Ability to maintain confidentiality and communicate effectively verbally and in writing
- Ability to work under pressure, multitask, problem-solve, take initiative, anticipate potential problems/conflicts, organize and prioritize workload, and meet deadlines
- Ability to supervise maintenance of complex clinical records and prepare statistics/narrative reports
- Ability to assist staff with basic troubleshooting related to technology systems
- Ability to work as part of a team and participate in meetings
- Ability to operate standard office equipment
- Ability to direct building trades/maintenance, direct repairs and provide recommendations on renovations/upgrades/repairs
- Physical ability to carry out the duties of the position
- Testing may be required
- A criminal record check may be required
Benefits
- Competitive salary of $30.55–$32.39 per hour, depending on experience
- Professional development and growth opportunities
- State-of-the-art facilities
- Inclusive culture
- Mission-driven work focused on compassionate, socially just, exceptional and innovative care
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Report this job
Found something wrong with the page? Please let us know by submitting a report below.