Technical Support Engineer troubleshooting APIs, connectors, and data integrations for Airbyte, an AI - agent data platform. Supporting customers and shaping product improvements remotely in Canada.
About the role
- Technical Business Analyst at Quantexa, bridging tech and business objectives. Collaborating with stakeholders to develop innovative solutions for data analytics challenges.
Responsibilities
- From big data queries to understanding the end user’s investigative approach, you’ll bridge the gap between technology and business objectives, leveraging your analytical nature to design innovative data models, scores and UI visualisations.
- Collaborating with diverse stakeholders to identify and analyse real-world problems. Helping our clients navigate their journey towards optimal technical and business solutions for a wide range of use cases.
- Partnering closely with internal Quantexa teams to drive the development of new features and product enhancements in our rapidly evolving offerings and best practices.
- Ensuring that our solutions effectively address problems by validating outcomes with investigator teams. And you won’t stop there. You’ll lead the fine-tuning and refinements of solutions to achieve real impact.
- You’ll be the point of contact for our clients and development teams, collaborating with end users to facilitate the adoption and utilization of their new solutions.
Requirements
- You work independently and proactively, with a high degree of autonomy and judgement. You know when to engage the wider Quantexa organization for support.
- You bring a powerful combination of business analysis and requirements management skills to the table.
- You thrive on asking insightful questions to gain a deep understanding of problems and the specific requirements of end users.
- You’re comfortable working with technical tools and data analysis platforms – with the technical skills to navigate, query, review, and manipulate large datasets.
- You have strong analytical and problem-solving skills – you adapt quickly to evolving challenges and craft solutions that meet client needs.
- You showcase excellent communication skills with a track record of success in dynamic client environments. You can convey both complex technical and business concepts to both technical and non-technical stakeholders.
- You have a keen understanding of what makes a high quality, operationally stable system – you know how to prioritize system reliability and durability against new features and functionality in project work.
- You’ve tackled diverse challenges within the realm of data analysis and technical problem-solving and have worked on a variety of complex, data orientated projects.
- Domain Experience: You bring solid experience in the financial crime compliance domain, particularly AML/KYC.
- A valid Secret Level II government security clearance is required, either current or the past 12 months is a mandatory requirement for this role.
Benefits
- Competitive salary & Company bonus
- 100% RRSP match up to 5%
- Competitive annual leave, plus your birthday off, parental leave, PTO, and observed holidays
- Comprehensive benefits coverage, including mental health support, fitness reimbursements, and financial well-being
- Tax-advantageous benefits, such as commuter benefits, healthcare, and dependent care
- Regularly bench-marked salary rates
- Well-being days
- Volunteer Day off
- Work from Home Equipment
- Free Subscription to a meditation, relaxation and sleep app
- Continuous Training and Development
- Spend up to 2 months working outside of your country of employment over a rolling 12-month period with our ‘Work from Anywhere’ policy
- Team Social Budget & Company-wide Socials
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