Director, Information and Data Security – Global Security

Posted 4 days ago

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About the role

  • Director of Data Security Technology Operations at RBC, responsible for operational excellence and support of data security infrastructure. Leading a distributed team to maintain data protection capabilities.

Responsibilities

  • Lead, mentor, and develop a geographically dispersed team of data security technology specialists responsible for operating and maintaining endpoint and network-based security tooling
  • Oversee the troubleshooting, maintenance, and optimization of on-premises and cloud-based data security technologies
  • Develop and maintain standard operating procedures, runbooks, and technical documentation that enable consistent, reliable service delivery across all systems
  • Manage audit requests and compliance inquiries related to data security infrastructure, working closely with audit and compliance teams
  • Ensure operational systems meet regulatory and compliance requirements, maintaining appropriate control documentation and evidence
  • Drive operational improvements and process optimization across the technology stack
  • Monitor key performance indicators (KPIs) and service level agreements (SLAs) for data security systems
  • Manage vendor relationships and contracts for data security technology platforms, including performance monitoring and SLA management
  • Support business units with application onboarding to data security technologies, providing guidance on policy configuration, integration requirements, and compliance alignment
  • Evaluate, recommend, and process exceptions to data security policies, working with stakeholders to balance security requirements with business needs
  • Serve as the primary operational liaison between business units and the data security technology team, ensuring smooth communication and issue resolution
  • Partner with security architects, compliance, and IT leadership to align operational capabilities with organizational requirements
  • Support incident response and escalation processes for data security systems
  • Recommend technology upgrades, vendor management, and infrastructure improvements based on operational experience

Requirements

  • 5+ years of progressive experience in IT operations, technical support, or systems administration
  • Proven leadership experience managing technical teams, preferably in a global or distributed environment
  • Demonstrated expertise in supporting and maintaining enterprise security technologies
  • Strong understanding of endpoint and network security tools and platforms
  • Experience developing operational procedures, documentation, and control frameworks
  • Excellent problem-solving and troubleshooting skills
  • Strong communication skills for working across technical and non-technical stakeholders
  • Cybersecurity background or certifications (CISSP, CISM, CompTIA Security+)
  • Experience with data loss prevention (DLP), data security, or insider threat platforms
  • Familiarity with regulatory compliance requirements (GDPR, CCPA, HIPAA, PCI-DSS)
  • Experience managing SaaS and on-premises infrastructure
  • Background in audit and compliance support
  • Experience managing vendor relationships and SaaS contracts

Benefits

  • A comprehensive Total Rewards Program including bonuses and flexible benefits
  • Competitive compensation
  • Stock where applicable
  • Leaders who support your development through coaching and management opportunities
  • Ability to make a difference leading a critical security operations function
  • Work in a dynamic, collaborative, and high-performing team
  • Opportunity to build strong relationships across the organization and influence data security practices enterprise-wide
  • Flexible work/life balance options and flexible work arrangements where available
  • World-class training programs in financial services
  • Opportunities to take on challenging, impactful work

Job type

Full Time

Experience level

Lead

Salary

Not specified

Degree requirement

Bachelor's Degree

Tech skills

CloudCyber Security

Location requirements

OnsiteTorontoCanada

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