Commercial Account Executive selling Salesforce Customer 360 to Canadian organizations. Building executive relationships, expanding accounts, and driving new business through consultative sales.
About the role
- Account Executive growing B2B client revenue for RealStudio, a social media content agency serving major German brands. Driving upsells, renewals, and account-management team growth.
Responsibilities
- Own backend revenue from existing customers
- Develop strategies for upsells, cross-sells, and contract renewals
- Identify additional customer needs, develop suitable proposals, and lead negotiations through to close
- Analyze customer goals and past performance in strategic customer meetings
- Derive concrete recommendations for the next phase of the partnership
- Build and further develop the account management team
- Establish processes for account plans, regular customer reviews, and CRM follow-up of revenue opportunities
- Manage the existing-customer pipeline and monitor backend revenue, upsell/cross-sell wins, renewal rates, and churn rates
- Work closely with the founders, Sales, and Operations teams to ensure successful customer handovers and delivery of additional services
- Align goals and priorities with the Founder
Requirements
- Proven experience in B2B account management or sales, ideally in an agency or professional services environment
- Demonstrated success in expanding existing customer relationships, including closing upsells and cross-sells and driving long-term customer retention
- Leadership experience or hands-on experience building a team and developing employees
- Ability to advise customers strategically, understand their needs, and translate recommendations into compelling proposals
- Experience with negotiations and closing deals
- Structured approach to working with CRM systems, pipelines, and revenue metrics
- Clear communication, proactive escalation of issues, and willingness to take on the role full-time
Benefits
- Profit-sharing
- 100% remote work and flexible workplace arrangements
- Full ownership of the account management function and direct collaboration with the Founder
- Professional development and training
- Permanent employment contract
- Strong performance-based compensation component
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Degree requirement
No Education Requirement
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