Account Manager managing strategic retail accounts and territory sales for FMC, a global agricultural sciences company. Developing customer relationships, forecasts, and growth strategies across Western Canada.
About the role
- Bilingual Account Manager driving renewals, retention, and expansion for LexisNexis legal AI solutions. Managing Quebec-based customer portfolios through consultative selling and data-informed account strategies.
Responsibilities
- Own retention, renewals, and revenue growth across a diverse portfolio of Quebec-based law firm, corporate, public sector, and academic customers.
- Meet or exceed targets for customer retention, renewal revenue, and growth by upselling customers to Lexis AI solutions.
- Develop and execute account plans to identify expansion opportunities, strengthen key relationships, and address retention risks.
- Identify customer needs, address objections related to competing AI solutions, and demonstrate Lexis’ value proposition.
- Use AI tools to improve account management practices and develop data-informed retention and growth strategies.
- Manage renewal and expansion opportunities from discovery and proposal through negotiation and close.
- Build relationships with decision-makers, budget holders, and product users.
- Conduct account reviews, demonstrate return on investment, and align solutions with customer priorities.
- Monitor account health, engagement, and usage trends to identify churn risks and execute retention plans.
- Partner with onboarding, customer support, and product teams to improve adoption and resolve escalations.
- Maintain accurate account records, opportunity pipelines, and renewal and expansion forecasts in the CRM.
- Gather and share customer feedback to inform product improvements and strengthen customer experience.
Requirements
- Fluency in French and English, with strong written and verbal communication skills and the ability to lead customer presentations and commercial discussions in both languages.
- 3+ years' experience managing and growing an existing B2B customer portfolio, ideally within a subscription or solution-based business. OR 5+ years' experience in comparable roles e.g. Customer Success, Training, Product Expert.
- Demonstrated success meeting or exceeding retention, renewal, and upsell or cross-sell targets.
- Proficiency/knowledge of AI Solutions incl. Gong, ChatGPT, Claude etc.
- Strong consultative selling and strategic account management skills.
- Experience using CRM solutions to manage renewal cycles, negotiating commercial terms, and closing expansion opportunities.
- Ability to identify account risks, navigate objections, and develop effective retention strategies.
- Strong relationship-building skills across multiple stakeholders, including senior decision-makers.
- Excellent organizational and time management skills.
- Ability to use customer data, product usage insights, and business outcomes to demonstrate value and identify growth opportunities.
- Ability to collaborate effectively in a team-selling environment and adapt to evolving products and customer needs.
Benefits
- Healthy work/life balance initiatives
- Wellbeing initiatives
- Shared parental leave
- Study assistance
- Sabbaticals
- Flexible working hours
- Country specific benefits
- Accessible hiring process and accommodation support
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