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About the role

  • Senior Coach supporting Nike retail store sales, operations, and team development at Toronto Eaton Centre. Driving premium consumer experiences and performance with Retailors, a sports and athleisure retailer.

Responsibilities

  • Support the Head Coach in achieving the store’s sales budget and key performance targets
  • Assist department teams in executing strategies to meet and exceed sales goals
  • Monitor store KPIs daily, weekly, and monthly and support action plans to improve performance
  • Partner with the Head Coach to implement store business plans and operational strategies
  • Identify opportunities to improve sales performance and operational efficiency
  • Support category performance by reviewing sales trends and collaborating with the merchandising team
  • Lead by example on the sales floor to drive results and elevate the consumer experience
  • Support the Head Coach in leading, motivating, and coaching the store team
  • Provide ongoing coaching and feedback to department leads and sales athletes
  • Assist in developing talent and preparing team members for future leadership opportunities
  • Support recruitment efforts in partnership with Talent Acquisition
  • Help manage performance conversations, development plans, and recognition for team members
  • Ensure consistent execution of Retailors selling techniques and service standards
  • Maintain a strong presence on the sales floor and coach the team to deliver a premium shopping experience
  • Assist in staff planning and scheduling
  • Ensure Visual Merchandising guidelines are implemented according to brand standards
  • Help ensure operational procedures and best practices are followed consistently
  • Maintain knowledge of the Process and Procedure Manual and support team adherence
  • Partner with the Head Coach and Director of Retail Operations on loss prevention and inventory management
  • Ensure team compliance with policies and procedures in the Employee Policy Manual

Requirements

  • Minimum 3–5 years of retail leadership experience, preferably in a multi-department environment
  • Strong business acumen with proven sales and customer service skills
  • Excellent communication, interpersonal, and leadership abilities
  • Self-motivated with the ability to work in a fast-paced environment and manage multiple priorities
  • Ability to inspire and motivate teams while supporting change and business growth
  • Flexible to work weekdays, weekends, evenings, and holidays
  • Proficiency in Microsoft Office (Excel, Word, PowerPoint)
  • Ability to learn store operational systems such as BambooHR and Connecteam

Benefits

  • Equal opportunity employer committed to diversity and inclusion
  • Accommodation for applicants with disabilities throughout all stages of the recruitment process
  • Confidential handling of accommodation information

Job title

Job type

Full Time

Experience level

Senior

Salary

CA$58,000 - CA$65,000 per year

Degree requirement

No Education Requirement

Location requirements

OnsiteTorontoCanada

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