Senior Coach supporting Nike retail store sales, operations, and team development at Toronto Eaton Centre. Driving premium consumer experiences and performance with Retailors, a sports and athleisure retailer.
Responsibilities
Support the Head Coach in achieving the store’s sales budget and key performance targets
Assist department teams in executing strategies to meet and exceed sales goals
Monitor store KPIs daily, weekly, and monthly and support action plans to improve performance
Partner with the Head Coach to implement store business plans and operational strategies
Identify opportunities to improve sales performance and operational efficiency
Support category performance by reviewing sales trends and collaborating with the merchandising team
Lead by example on the sales floor to drive results and elevate the consumer experience
Support the Head Coach in leading, motivating, and coaching the store team
Provide ongoing coaching and feedback to department leads and sales athletes
Assist in developing talent and preparing team members for future leadership opportunities
Support recruitment efforts in partnership with Talent Acquisition
Help manage performance conversations, development plans, and recognition for team members
Ensure consistent execution of Retailors selling techniques and service standards
Maintain a strong presence on the sales floor and coach the team to deliver a premium shopping experience
Assist in staff planning and scheduling
Ensure Visual Merchandising guidelines are implemented according to brand standards
Help ensure operational procedures and best practices are followed consistently
Maintain knowledge of the Process and Procedure Manual and support team adherence
Partner with the Head Coach and Director of Retail Operations on loss prevention and inventory management
Ensure team compliance with policies and procedures in the Employee Policy Manual
Requirements
Minimum 3–5 years of retail leadership experience, preferably in a multi-department environment
Strong business acumen with proven sales and customer service skills
Excellent communication, interpersonal, and leadership abilities
Self-motivated with the ability to work in a fast-paced environment and manage multiple priorities
Ability to inspire and motivate teams while supporting change and business growth
Flexible to work weekdays, weekends, evenings, and holidays
Proficiency in Microsoft Office (Excel, Word, PowerPoint)
Ability to learn store operational systems such as BambooHR and Connecteam
Benefits
Equal opportunity employer committed to diversity and inclusion
Accommodation for applicants with disabilities throughout all stages of the recruitment process
Confidential handling of accommodation information
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