Operations Assistant supporting users of TENTENS Tech’s social discovery platforms. Handling multilingual chat and email inquiries, shifts, and escalations to other departments.
About the role
- Creative Operations Manager coordinating creative-agency logistics, calendars, resourcing, and project workflows at Rethink. Supporting senior leads and teams from Vancouver in a hybrid environment.
Responsibilities
- Partner directly with senior agency leads and Creative Operations Director to keep the department running smoothly
- Master logistics and resourcing frameworks supporting leaders and creative teams
- Manage complex calendars, proactively resolve conflicts and prioritize meetings
- Maintain professionalism and discretion when handling tasks
- Support team allocations and weekly capacity planning alongside Account teams
- Reinforce operational workflows across departments
- Flag timeline inconsistencies and cross-reference active schedules against project benchmarks
- Schedule and organize internal and external meetings, presentations, travel, appointments and reservations
- Coordinate office workshops and cross-departmental off-site sessions
- Liaise between executives, internal teams, clients, external partners and vendors
- Track project deadlines and follow up on leadership meeting action items
- Help lead vacation coverage and approvals
- Handle ad hoc requests and special projects
Requirements
- 2+ years of admin, customer service or executive support experience
- Bonus if experience is within a creative agency
- Handle sensitive information with discretion and confidentiality
- Resourceful problem solving and critical thinking skills
- Strong organization and communication skills
- A “can-do” attitude
- An entrepreneurial spirit and ownership of work
- A proactive approach
- Ability to translate strategic intention into actionable work
Benefits
- Variety of employee perks
- Great work culture
- No client meeting Mondays
- Hybrid work environment
- Access to Rethink’s national DE&I committee and working groups
- Growth and training opportunities
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Degree requirement
No Education Requirement
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