About the role

System Navigator I at ROCK connecting children, youth, and families with mental health services in Halton Region. Providing information, resources, and a positive client-centered experience.

Responsibilities

Report to the Manager Access & System Navigation
Be the first contact/experience for children, youth, families and community service providers when connecting with ROCK
Support positive client-centered access to information and care at ROCK
Establish a positive impression with the community by providing and facilitating information, resources and referrals
Hold a holistic, system vantage point to see the ‘bigger picture’ and help the agency meet the needs of the community with maximum efficiency

Degree or Diploma in Child and Youth Care or equivalent
Graduate of a recognized university or a community college program with a degree in Social Work, Child and Youth Work Psychology, or equivalent education relating to specific populations being served
Highly developed collaborative working style with the ability to work in a conciliatory, respectful manner within and between systems that service children, youth and their families
Able to demonstrate a commitment to maintaining an optimistic, solution-focused and strength-based approach
Demonstrated competence with data entry and the utilization of a client information system
Experience and comfort providing support to clients over the phone, virtually and in-person
2 years of experience working in mental health settings, or equivalent experience is an asset
Established working relationships with Halton community service providers is an asset
A current Criminal Reference Check with Vulnerable Sector Check.