Team Lead overseeing commercial vehicle inventory, sales, compliance, and customer operations for OPENLANE’s digital wholesale marketplace. Managing service levels, team quality, reporting, and repossession redemptions.
RI
Director, Customer Logistics – Telecommunications Operations
Posted last week
About the role
- Ryder logistics director leading telecommunications distribution centers in Mississauga and Calgary. Driving financial performance, customer satisfaction, safety, Lean improvement, and multi-site operations.
Responsibilities
- Lead operations across distribution centers in Mississauga, Ontario, and Calgary, Alberta for a major telecommunications customer
- Accountable for operational performance, financial results, customer satisfaction, safety, and continuous improvement
- Build and maintain regional or corporate customer relationships and represent Ryder in meetings and Quarterly Business Reviews
- Forecast, plan, manage, and ensure assigned accounts meet defined financial targets; develop mitigation plans
- Manage operations to meet or exceed internal and external KPIs
- Lead accounts during peak seasons, special projects, and implementations
- Identify expansion opportunities and participate in business development and startup activities for new customers
- Monitor and hold operations accountable for safety targets and culture
- Oversee deployment of Ryder’s Lean Guiding Principles and foster continuous improvement
- Hire, train, guide, and supervise Group Logistics Managers I and II
- Potentially oversee transportation, packaging, and/or reverse logistics
- Perform other duties as assigned
Requirements
- Bachelor’s degree in business, logistics, supply chain or related field or an additional two (2) years related experience required
- Eight (8) years or more logistics/supply chain experience in multiple locations required
- Five (5) years or more demonstrated experience developing and implementing complete logistics solutions and project management skills required
- Six (6) years or more managing, leading and developing direct reports required
- Six (6) years or more managing large multi-level teams required
- Five (5) years or more P&L responsibility including forecasting and managing financial targets required
- Four (4) years or more managing customer KPIs required
- Four (4) years or more managing customer relationship and interaction required
- Excellent problem-solving skills
- Excellent oral and written communication skills with demonstrated leadership capabilities
- Ability to effectively oversee management of Profit and Loss statements using data sets
- Demonstrated knowledge and understanding of integrated warehouse operations/solutions, distribution, transportation and carrier management at a strategic level
- Valid legal authorization to work in Canada
- Master’s degree preferred
- Five (5) years or more prior experience implementing a LEAN work environment preferred
- Three (3) years or more experience providing customer and senior level management presentations preferred
- Some sales experience preferred
- 30 percent travel required
- Fully onsite role in Mississauga, Ontario or Calgary, Alberta
Benefits
- 10 days of Paid Time Off upon hire
- Excellent benefits package after 30 days (Medical, Dental & Vision)
- Retirement Benefits including Defined Contribution Pension Plan (DCPP), Group Registered Retirement Savings Plan (RRSP) and Deferred Profit Sharing Plan (DPSP)
- Employee discount of 15% on Ryder stock
- A safe, friendly and respectful work environment
- Accommodations available on request for candidates with disabilities
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