Post - grant Analyst validating financing contracts, guarantees, and disbursements for Desjardins. Finalizing files and supporting compliant lending operations.
About the role
- Claims Care Analyst assessing life, disability, and critical illness claims for Securian Canada. Reviewing medical and contractual information while supporting Canadian clients empathetically.
Responsibilities
- Assess claims for benefit entitlement by reviewing contractual, medical, functional, and occupational documentation according to established routines and certificate provisions
- Manage an active caseload in compliance with client service standards, best-practice guidelines, KPIs, and turnaround times
- Document claim analysis thoroughly and maintain accurate records according to company policies and procedures
- Communicate professionally and empathetically with stakeholders in writing and verbally to provide updates, clarify claim status, and explain decisions
- Conduct detailed phone interviews with clients or involved parties to gather information and discuss claim outcomes
- Identify supporting documents required for current and future benefit payments and follow up to obtain necessary information
- Collaborate with team members, plan sponsors, and other stakeholders to uphold service standards
- Participate in departmental projects and continuous improvement initiatives
- Identify process optimization opportunities and adapt to changes
- Perform other related duties as assigned
Requirements
- Post-secondary education or equivalent work experience
- Minimum of 1 year experience in insurance claims processing, particularly in life, disability, and critical illness insurance
- Strong analytical and problem-solving skills
- Meticulous attention to detail and commitment to high-quality service
- Strong proficiency in English for communication with customers and colleagues
- Strong proficiency in French for communication with customers and/or colleagues in Quebec
- Ability to conduct sensitive phone interviews and convey decisions tactfully
- Proficiency in Microsoft Office suite, including Word and Outlook
- Proficiency in case management software
- Ability to multitask and prioritize effectively while meeting diverse deadlines
- Professionalism under pressure and ability to manage stressful situations and deliver difficult news empathetically
- Positive attitude, strong team spirit, and adaptability to organizational changes
- College diploma (DEC) in a relevant field is preferred
- Professional designations such as FLHC, FLMI, or ALHC are considered assets
- Medical knowledge obtained through claims assessment, underwriting, or medical/paramedical experience is an asset
Benefits
- Flexible work arrangements with monthly financial allocations to support work-life balance
- Generous starting paid vacation time, plus additional vacation days for every year of service
- Paid volunteer day
- Paid personal and wellness days
- Educational assistance of up to $3,500 a year, with manager approval
- Flexible health and wellness account
- Comprehensive drug and dental coverage
- Up to 14% of combined contributions to the RRSP matching program
- Family-friendly maternity/parental leave
- Diversity, equity, and inclusion commitment
- Reasonable workplace accommodations for qualified applicants
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