Post - grant Analyst validating financing contracts, guarantees, and disbursements for Desjardins. Finalizing files and supporting compliant lending operations.
About the role
- Analyste des réclamations chez Securian Canada, assureur aidant les Canadiens et leurs familles à bâtir un avenir sûr. Évaluation de dossiers médicaux et contractuels, décisions et service client.
Responsibilities
- Assess claim eligibility by analyzing contractual, medical, functional, and professional documentation
- Manage an active caseload while meeting service standards, KPIs, and processing timelines
- Thoroughly document claims analyses and maintain accurate records
- Communicate professionally and empathetically to provide updates, clarify claim status, and explain decisions
- Conduct detailed telephone interviews with clients or other stakeholders
- Identify required supporting documentation and perform necessary follow-ups
- Collaborate with the team, plan sponsors, and other partners
- Participate in departmental projects and continuous improvement initiatives
- Identify opportunities to streamline processes and adapt to change
- Perform other related duties as required
Requirements
- Post-secondary education or equivalent work experience; a college diploma (DEC) in a relevant field is an asset
- Professional designations such as FLHC, FLMI, or ALHC are assets
- Minimum of one year of experience in insurance claims processing, particularly in life, disability, and critical illness insurance
- Medical knowledge gained through claims management, underwriting/pricing, or a medical/paramedical profession is an asset
- Strong analytical and problem-solving skills with a high attention to detail
- Excellent command of English
- Excellent command of French to communicate with clients and/or colleagues in Quebec
- Ability to conduct sensitive telephone interviews and communicate decisions with tact
- Proficiency with Microsoft Office (Word, Outlook) and case management software
- Ability to manage multiple priorities simultaneously while meeting competing deadlines
- Professionalism under pressure and ability to handle stressful situations
- Positive attitude, strong team player and adaptability to organizational change
Benefits
- Flexible work arrangements with monthly financial allowances to support work-life balance
- Generous starting paid time off, plus additional days off for each year of service
- One paid volunteer day
- Paid personal and wellness days
- Education assistance of up to $3,500 per year
- Flexible health and wellness spending account
- Comprehensive prescription drug and dental coverage
- Up to 14% combined contributions to the RRSP matching program
- Maternity/parental leave
- Work environment focused on diversity, equity, and inclusion
- Equal employment access and reasonable accommodations during the recruitment process
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