About the role
- Learning Solutions Specialist designing and delivering Patient Support Program training for Canadian pharmaceutical services provider. Creating eLearning, instructor-led, VILT, and blended learning solutions.
Responsibilities
- Design, develop, and facilitate training sessions for the Patient Support Program workforce
- Collaborate with Subject Matter Experts to understand PSP content and knowledge
- Create eLearning modules, presentation decks, user guides, job aids, lesson plans, and other instructional materials
- Use Work Instructions and SOPs to create learner-friendly materials
- Deliver learning programs through eLearning, instructor-led, VILT, and blended learning solutions
- Optimize the LMS to host learning modules and create blended and self-guided learning programs
- Conduct training needs analyses, identify knowledge gaps, and create learning solutions
- Evaluate current and future learning programs using Level 1–3 evaluations
- Review and continuously improve learning programs and materials
- Coordinate onboarding training with the Learning Solutions Coordinator, QA, and PSP leaders
- Provide feedback to managers on new-hire performance
- Assist in managing and creating content for the L&D page
- Manage competing priorities and tight deadlines
- Optimize training processes for efficiency
- Provide additional support and perform other duties assigned by the manager
Requirements
- Bachelor’s Degree in Business, Human Resources, Adult Education/Curriculum Development, or equivalent experience is preferred
- Patient Support Program experience with knowledge of private and public reimbursement structures, systems, and processes is considered an asset
- Knowledge of adult learning principles and training best practices
- Advanced ability to learn and understand new content, systems, and processes
- Excellent presentation and facilitation skills
- Knowledge and experience with instructional design methodologies and designing robust training programs from scratch
- Experience with Microsoft Office and learning authoring tools including Articulate 360 (Storyline, Rise, etc.), Canva, Camtasia, and SnagIt
- Experience creating SharePoint pages is considered an asset
- Administrative experience in an LMS is considered an asset
- Experience conducting training needs analyses and providing successful learning solutions
- Strong written and verbal communication skills, including proofreading, editing, and quality assurance
- Proven experience collaborating with leaders and stakeholders in a cross-functional organization
- Ability to work in a fast-paced environment
- Growth mindset
- Effective organizational skills and excellent attention to detail
- Strong analytical and problem-solving skills
- Ability to consistently meet deadlines and prioritize projects
- Occasional travel may be required
- Bilingual French and English will be considered an asset
- Commitment to high-quality service for internal and external clients
- Adaptability during growth and organizational change
- Track record of developing trust and influence at multiple levels
- Impactful and candid communication style
- Ability to build effective working relationships with colleagues, management, and stakeholders
Benefits
- State-of-the-art facilities to provide high-quality products and services
- Collaborative, engaging workplace culture
- Flexible working environment that promotes a healthy work-life balance
- Diverse and inclusive culture
- Employee Development Program
- Industry-leading, in-house corporate training offered throughout the year
- Competitive Salary
- Generous vacation entitlement
- Wellness Program (5 paid days off for your well-being!)
- Paid Sick Days
- Competitive Benefits Package including Dental & Extended Health Benefits, AD&D, LTD & Employee/Dependent Life Insurance
- Employee & Family Assistance Program
- RRSP Matching Program
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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