American Express compliance executive overseeing Canadian payments, regulators, and legal entities. Leading Canada’s compliance framework, AML, privacy, complaints, and regulatory affairs.
About the role
- VP leading Adobe, Salesforce, and web engineering services for SH/FT, a consultancy activating marketing technology and data. Owning delivery quality, margins, client strategy, and practice growth.
Responsibilities
- Own technology services delivery across active engagements, ensuring technical quality, on-time delivery, and alignment to scope
- Serve as a senior technical and strategic advisor to clients, translating complex architecture, engineering, and platform capabilities into clear business outcomes
- Step in directly on client work where needed to protect delivery integrity, particularly on the most complex or highest-stakes engagements
- Provide thought leadership in RFP and RFI responses, ensuring technical feasibility, clarity, and alignment with best practices
- Establish and enforce architectural standards, delivery governance, and quality frameworks across the practice
- Lead, develop, and retain a team of Directors, senior architects, and engineers across the Adobe and Salesforce ecosystems and web engineering
- Foster a culture of technical excellence, accountability, and continuous learning
- Set standards and best practices for system integrations and email engineering, including responsive design, rendering compatibility, templating architecture, and deployment workflows
- Identify opportunities for practice innovation, including accelerators, reusable frameworks, and AI and ML enablement
- Partner with Sales and leadership on pipeline development, partnership co-selling, and capability positioning
- Drive process and operating rhythm across a matrixed, cross-functional team where formal structure is still being built
- Partner closely with Sales, Alliances, Business Operations, and Delivery Management to ensure seamless handoffs from pre-sale through execution
- Build scalable delivery frameworks, scoping standards, and technical governance models that reduce variability and protect margin across platform and email work
- Identify and close operational gaps before they become client or financial issues
Requirements
- 10 or more years in marketing technology, solution architecture, software engineering, or digital consulting
- At least 3–5 years in a leadership role (Director or equivalent)
- Proven track record leading delivery across multiple complex engagements simultaneously in a consulting or agency environment
- Highly comfortable operating in ambiguous, fast-moving environments where process must be built alongside execution
- Strong cross-functional influencer who drives alignment without relying on formal authority
- Exceptional executive presence and communication skills, with the ability to lead client conversations at the VP and C-Suite level
- Deep, hands-on expertise in at least one Adobe ecosystem area (AEP, AEM, CDP, Marketo, AJO, CJA) or Salesforce ecosystem area (Marketing Cloud, Data Cloud, Account Engage, Agentforce, Sales Cloud), with working fluency across the other
- Strong background in email development, including HTML/CSS email engineering, responsive design, rendering across clients and devices, ESP integrations, and templating frameworks
- Broad understanding of enterprise data architecture, identity resolution, and customer 360 strategy
- Experience integrating martech platforms with data warehouses, CRMs, CMS platforms, and cloud infrastructure
- Experience with AI and ML enablement across marketing and data platforms
- Candidates must have current U.S. or Canada work authorization
- Candidates must be located in North America
Benefits
- Annual performance based bonus
- Medical insurance
- Dental insurance
- Vision insurance
- STD/LTD
- Life/AD&D insurance
- Flexible Paid Time Off
- Various other ancillary benefits and perks
- No relocation assistance can be offered at this time
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