Application Engineer developing aerospace bearing designs and manufacturing solutions at Schaeffler Aerospace Canada. Supporting R&D, product introduction, cost reduction, and customer technical projects.
About the role
- Senior Application Support Engineer supporting Smile Digital Health’s FHIR-based healthcare data platform. Troubleshooting Java applications, delivering enhancements, and handling Tier 2 production incidents for clients.
Responsibilities
- Provide advanced technical support by partnering with Tier 1 and Tier 2 Service Desk teams to diagnose, troubleshoot, and resolve complex customer incidents
- Participate in major incident response and root cause analysis
- Analyze business, product, and customer requirements to design scalable, maintainable, high-performing, and interoperable technical solutions
- Collaborate with Product, Engineering, Support, and other stakeholders to design, develop, test, implement, and support enhancements and defect fixes
- Evaluate emerging technologies and recommend improvements to tools, frameworks, coding standards, and software development practices
- Provide technical leadership and mentorship to developers and Tier 1/Tier 2 support teams
- Break down technical work, guide implementation approaches, and serve as the primary technical escalation point
- Maintain and enhance development frameworks, technical documentation, and operational procedures
- Ensure solutions meet security, privacy, quality, performance, and architectural standards
- Coach and mentor junior developers and co-op students through code reviews and technical guidance
- Participate in an on-call production support rotation and provide after-hours support for critical incidents
- Protect confidential information and use it only for employment obligations
Requirements
- Post-secondary education in Computer Science, Engineering, Mathematics, or a related field, and/or equivalent working experience
- 8+ years of experience with Software Development in Java
- Experience with developing software applications
- Experience with unit and functional test practices
- Experience in end-to-end feature development
- Experience building complex systems
- Experience with HL7 (V2, FHIR) is highly preferred
- Experience with Hibernate, Spring, REST web services, and Git is an asset
- Experience working in a support/troubleshooting role is an asset
- Preference to candidates based in Ontario
Benefits
- Remote Work Environment
- Flexible Time Away From Work Policy including PTO, Personal and Sick Days
- Competitive Salary and Health/Medical Benefits
- RRSP/TFSA/401K Employee Contribution
- Life and Disability
- Employee Assistance Program
- FHIR Study Program and Skillsoft Learning
- Super HAPI Fun Club
- Workplace accommodations during interviews or while working at Smile
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No Education Requirement
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