Stratège médias sociaux chez Rethink, agence créative indépendante développant les stratégies sociales de General Motors. Pilotage des plateformes, du contenu, de la promotion payante et des analyses.
About the role
- French Canadian Community Manager and Moderator engaging audiences and reviewing content for Social Element, a global social media agency. Part-time remote work across Saturday, Sunday and Monday.
Responsibilities
- Respond to complaints and queries on behalf of clients across social media channels
- Engage with online audiences and craft timely, professional responses in the brand’s tone of voice
- Moderate social media communities to maintain welcoming, judgment-free, safe and inclusive spaces
- Review graphic images and written content that violate community guidelines
- Escalate content covered by escalation processes, including child safety concerns and bomb threats
- Connect with brand audiences in French Canadian markets
- Work across weekdays, evenings and weekends, including both weekend days
- Cover approximately 16.5 hours per week across Saturday, Sunday and Monday shifts
Requirements
- Canada based
- Native-level French Canadian written skills
- Great level of English language and grammar
- Background experience in moderation, engagement, social customer care, and/or community management with a brand or digital agency
- Experience using Facebook, Twitter, Instagram, Pinterest, TikTok, LinkedIn and/or YouTube
- Up-to-date knowledge of social media trends and different audiences
- Confidence with digital technology and various technology tools and platforms
- Comfortable working remotely
- Windows 11 or Mac OS X version 14 (Sonoma) or higher with Admin credentials
- At least 8GB RAM; 16GB recommended
- Secure home broadband connection with minimum 20 Mbps download and 1 Mbps upload
- 40 GB available HDD
- Webcam and headset
- Android or iOS device for 2FA
- Facebook account if required by the project
- Chromebook, Linux and Cloud VMs are not supported
- Touchscreen monitor must be used with a keyboard and mouse
Benefits
- Fully remote work
- Hourly paid basis
- Inclusive and supportive application process
- Recruitment accommodations or adjustments available upon request
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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