Senior Director, Product & Customer Marketing

Posted 2 days ago

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About the role

  • Senior Director shaping product and customer marketing for Solink’s cloud video-security platform. Leading positioning, launches, sales enablement, analyst relations, and customer advocacy.

Responsibilities

  • Own product positioning, messaging, and narrative across Solink’s platform, products, and industries
  • Develop and defend a category point of view differentiating Solink from adjacent and competing solutions
  • Test and refine messaging with customers, prospects, and sales
  • Lead go-to-market strategy and execution for major feature and product launches
  • Build scalable launch playbooks and processes across the product portfolio
  • Identify opportunities to grow adoption and ARPU through positioning, packaging, and go-to-market strategy
  • Own the competitive intelligence program and maintain an accurate view of the competitive landscape
  • Run a win/loss program and convert deal outcomes into sharper positioning and enablement
  • Educate Sales, Marketing, and Product teams on competitive threats and responses
  • Build and scale sales enablement content, including battlecards, pitch decks, objection handling, and training
  • Partner with Sales, Customer Success, and RevOps to align enablement with the roadmap and competitive landscape
  • Measure and improve enablement adoption, ramp time, and win-rate impact
  • Build Solink’s Analyst Relations program and establish relationships with relevant industry analysts
  • Prepare analyst briefings, RFI/RFP responses, and positioning materials
  • Translate analyst feedback into product, positioning, and go-to-market recommendations
  • Own customer marketing strategy, including references, case studies, testimonials, and advocacy programs
  • Partner with Demand Gen and Customer Success on adoption, expansion, and retention programs
  • Build a scalable customer reference and advisory program supporting field marketing, competitive deals, and category building
  • Build a team and function from a strong existing base of product marketers

Requirements

  • 10+ years of experience in product marketing
  • Meaningful experience in customer marketing, competitive intelligence, or analyst relations
  • Proven track record building category positioning that differentiates a product in a competitive market
  • Experience leading go-to-market strategy and end-to-end execution for major product launches
  • Experience building or scaling a sales enablement function with measurable impact on win rate or ramp time
  • Comfort building new functions from scratch, including Analyst Relations or customer advocacy programs
  • Strong executive communication skills and experience presenting positioning and strategy to CMO, executive, and board-level audiences
  • Experience building and coaching a team of product and/or customer marketers
  • Experience in physical security, video surveillance, IoT, or related B2B technology industry is a nice to have
  • Experience building an Analyst Relations function is a nice to have
  • Experience scaling a product or customer marketing function past $100M+ ARR is a nice to have
  • Familiarity with HubSpot, Salesforce, Highspot, Seismic, or Gainsight is a nice to have
  • Candidates must undergo a criminal records check upon hire
  • Must be a Canadian Citizen (dual citizens included), or eligible to work in Canada
  • Must comply with Solink’s security policies and standards

Benefits

  • Meaningful equity for every full-time, permanent employee
  • Fully paid health and dental coverage with no waiting period
  • $500 health spending account
  • Monthly reimbursement for fitness, wellness, or mental health programs
  • Flexible working arrangements where the role allows
  • Advancement based on contribution, initiative, and ability to raise the bar
  • Candid culture with clear expectations and honest feedback
  • Social connection through So-learns, Solink-o, and So-lunches

Job title

Job type

Full Time

Experience level

Senior

Salary

CA$275,000 - CA$335,000 per year

Degree requirement

No Education Requirement

Tech skills

IoT

Location requirements

RemoteCanada

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