About the role

Responsable des ventes de nolisement organisant des vols charter pour Starlink Aviation. Coordination de la logistique et service client auprès de voyageurs, courtiers et opérateurs.

Responsibilities

Interact with clients by phone, email, and in person to understand their travel needs and provide information about available charter flight options
Respond promptly to inquiries, address concerns, and provide exceptional customer service
Coordinate all aspects of charter flights, including flight scheduling, aircraft selection, ground handling, and catering
Liaise with internal teams and external partners to ensure the seamless execution of charter flight logistics
Ensure that all required documentation, permits, and licenses are in order for each charter flight
Build and maintain strong relationships with clients, charter brokers, and operators to foster customer loyalty and generate repeat business
Handle questions or concerns before, during, or after charter flights
Proactively identify solutions and collaborate with relevant teams to resolve issues and ensure customer satisfaction
Maintain accurate and up-to-date records of customer interactions and flight reservations
Prepare reports, invoices, and documentation as required

Previous experience in aviation, travel, or customer service; 2–3 years of experience in charter operations preferred
Excellent communication and interpersonal skills
Strong verbal and written communication skills in both French and English
Strong attention to detail and organizational skills
Familiarity with aviation regulations and charter flight operations
Demonstrated determination and resilience in high-pressure environments
Ability to work under pressure and manage multiple tasks simultaneously
Customer-focused mindset and passion for delivering exceptional service
Proficiency with software and computer systems used in charter operations
Flexibility to work irregular hours and manage last-minute changes or emergency situations