Collections Coordinator processing recoveries, payments, refunds and reconciliations for Tarion, Ontario’s new home warranty organization. Supporting Finance collections through Workday and administrative reporting.
About the role
- Credit and collections supervisor leading collection teams, risk-account reviews, and escalations. Supporting Sunbelt Rentals’ equipment-rental operations across Quebec and North America.
Responsibilities
- Lead collections employees in collecting customer revenues within their assigned area
- Ensure compliance with Sunbelt’s policies and procedures
- Escalate issues to Credit & Collections leadership
- Provide day-to-day direction and training to the collection team
- Monitor collectors’ work expectations through regular checks
- Guide collectors on alternative and creative collection methods
- Facilitate communication with the Field Support Team and other teams
- Handle at-risk and escalated accounts
- Identify risk accounts and collection status through account reviews
- Answer incoming customer calls
- Make lien notice recommendations to the Team Leader, Field Collections Support
- Participate in monthly calls regarding at-risk accounts
- Cross-train on multiple functions as backup for the Collections team
- Support the Credit Supervisor in monthly update meetings
- Perform other duties assigned by the Credit Supervisor
Requirements
- 3-5 years collection experience, preferably in business to business collections
- Previous experience with a complex regional or national company with multiple locations
- Knowledge of the general credit process and analysis of accounts-at-risk
- Extensive knowledge of fair debt and collection management
- Strong knowledge of state commercial laws and knowledge of legal lending methods
- Experience guiding large teams (10+ employees) on a day-to-day basis
- Commitment to excellent customer service
- Professional phone etiquette
- Excellent written and verbal communication skills with all functions of the organization, specifically Sales
- Ability to handle dispute resolution, including irate/dissatisfied customers
- Experience with Microsoft Excel or other spreadsheet application
- Comfortable working with and influencing senior management
- Developed negotiation skills
- Fluency in both English and French
- Ability to bend, squat, crouch, reach, lift 50 pounds or more, and work indoors/outdoors when required
- Equipment rental industry experience preferred
- Relevant credit and collections certification preferred
- Previous experience with lien process preferred
Benefits
- Competitive benefits
- Extensive on-the-job training for all eligible employees
- Health, Dental, Vision, Life Insurance
- Enhanced Vacation Time based on Years of Service
- 5 Paid Sick Days
- Leading wages
- Tuition Reimbursement
- RRSP Matching
- Tool and Boot Allowance
- Career development and advancement
- Employee Assistance Program
- Referral bonus opportunity
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Degree requirement
No Education Requirement
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