M365 Productivity, Collaboration Engineer

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About the role

  • M365 engineer designing secure Microsoft 365, identity, collaboration, and Windows endpoint solutions. Supporting Sun Life’s mission to help Clients achieve financial security and healthier lives.

Responsibilities

  • Design and deliver scalable, secure Microsoft 365 and collaboration solutions aligned with enterprise technology and end-user computing roadmaps
  • Act as subject matter expert for Windows, M365 productivity, collaboration, identity, and endpoint platforms
  • Own engineering standards, roadmaps, service improvements, and feature enhancements
  • Serve as technical lead on initiatives by building, validating, testing, documenting, and handing over solutions operationally
  • Develop and maintain design specifications and engineering artifacts meeting technical, functional, security, regulatory, and non-functional requirements
  • Engineer and operate Microsoft 365 services including Teams, Entra ID, Conditional Access, MFA, Intune, and Graph API integrations
  • Participate in identity security assessment and hardening initiatives
  • Coordinate with business and application teams on SSO, identity lifecycle, and application integrations
  • Support audits and regulatory requirements by providing engineering evidence and documentation
  • Design, engineer, and maintain standardized Windows 10/11 endpoint platforms, including imaging, deployment, and in-place upgrades
  • Participate in Group Policy-to-Intune policy migrations and manage hybrid/comanaged environments using SCCM and Microsoft Intune
  • Develop, implement, and remediate endpoint security baselines, compliance policies, and desktop hardening standards
  • Support Windows servicing strategies using deployment rings, phased rollouts, Windows Update for Business, SCCM, and Intune
  • Analyze incident, problem, and trend data for continuous improvement and capacity planning
  • Implement solutions improving stability, performance, security, patching, and end-user experience
  • Develop and maintain PowerShell automation for configuration, reporting, and operational efficiency
  • Coordinate internal, contract, or partner resources when additional delivery capacity is required
  • Partner with networking, server, storage, security, service desk, and frontline support teams
  • Communicate technical concepts to technical and non-technical stakeholders

Requirements

  • 7+ years of experience in the IT industry, with a strong focus on Microsoft 365, identity, collaboration, and/or endpoint engineering
  • Strong written and verbal communication skills with excellent interpersonal skills
  • Proven troubleshooting, analytical, and problem-solving abilities in complex enterprise environments
  • Ability to manage competing priorities and balance operational responsibilities with project delivery
  • University degree or college diploma in a related discipline, or equivalent practical experience
  • Deep understanding of Microsoft 365, collaboration, and security concepts
  • Advanced hands-on experience with Microsoft Intune, Group Policy, Windows 10/11 imaging, deployment and upgrade strategies, Entra ID/Azure AD, MFA, Conditional Access, P2 capabilities, endpoint security baselines, hardening, compliance scanning, PowerShell scripting and automation, Intune, comanagement, and hybrid endpoint environments
  • Knowledge of identity management, SSO, LDAP/LDAPS, certificate services/PKI
  • Experience supporting audits and regulatory requirements
  • Working knowledge of endpoint security tooling such as BitLocker and endpoint protection platforms
  • Must satisfactorily complete applicable background checks prior to the start date and during employment

Benefits

  • Wellness programs supporting mental, physical, and financial health
  • Variety of career paths with networking opportunities
  • Hybrid work flexibility, with the choice to work from home or virtually and in the office based on business, Client, and employee needs
  • Supportive, flexible, and inclusive work environment
  • Professional growth and development opportunities
  • Incentive plans for eligible employees, with discretionary payments based on individual and company performance

Job title

Job type

Full Time

Experience level

SeniorLead

Salary

CA$90,000 - CA$140,000 per year

Degree requirement

Associate's Degree

Tech skills

Azure

Location requirements

HybridWaterlooCanada

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