Sales Support Representative supporting customers and sales operations for Medisca’s pharmaceutical ingredients, services, and healthcare solutions. Handling inbound sales, orders, complaints, and administrative data entry.
About the role
- Client Support Representative supporting Canadian merchants using TapMango’s customer engagement platform. Resolving technical issues, advising on marketing best practices, and driving loyalty-platform adoption across chat, email, and phone.
Responsibilities
- Respond to, manage, and resolve support requests via live chat, email, and phone
- Act as a marketing and business consultant, providing industry- and business-specific client feedback
- Provide prompt, friendly service across customer interactions
- Coordinate incoming requests with Sales and Success teams
- Support administrative tasks involving billing transactions, shipment processes, hardware setups, and potential merchant design work
- Identify opportunities to share platform best practices and stimulate product adoption and ROI
- Identify and escalate defects to Development according to the established escalation process
- Maintain strong product and internal process knowledge
- Participate in and lead additional projects as required
Requirements
- Keen interest in technology
- Experience providing exceptional customer service or technical support
- Excellent written and oral communication skills
- Superior customer service skills and genuine enthusiasm for helping others
- Strong computer skills and ability to learn new software quickly
- Experience working in a fast-paced environment
- Detail-oriented approach and ability to juggle multiple tasks simultaneously
- Positive attitude and diligent work ethic
- Ability to work independently with minimal supervision
- Self-motivated, autonomous, and able to exercise sound discretion in a remote work environment
- Reliable, secure internet connection
- Ability to work effectively from a remote workplace
- Legally entitled to work in Canada on a full-time permanent basis
Benefits
- Generous time off plan
- Fully remote work, with assistance to make the remote office space comfortable
- Continuous virtual coaching and support
- Comprehensive health benefits
- Subsidized gym membership
- Performance recognition
- Professional development program
- Growth opportunities
- Competitive pay
- Accommodations available on request for candidates with disabilities
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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