Remote Field Representative delivering OSCIA workshops, cost - share support, and project inspections. Engaging Ontario farmers and partners to advance sustainable agriculture programs.
About the role
- Contact Centre Representative supporting TD customers with banking and credit-card inquiries. Resolving issues, recommending products, and delivering service in a primarily offsite hybrid role.
Responsibilities
- Assist inbound callers with account inquiries
- Resolve customer issues by providing advice and recommending TD products or services
- Deliver outstanding customer service through knowledge of TD products, services, and solutions
- Resolve customer inquiries at the first point of contact by asking questions and responding empathetically
- Meet customer experience survey, advice, quality, compliance, and productivity objectives
- Participate in ongoing training and coaching
- Work primarily offsite from a secure, private workspace
- Attend in-person team events and experiences at a TD location
- Support customers seven days a week between 7 a.m. and midnight EST
Requirements
- High School Diploma or equivalent
- Unilingual English; bilingual French and English available
- Exceptional communication and listening skills
- Ability to multitask and navigate computer systems, applications, and multiple screens with speed and accuracy
- Digital literacy across smartphones, tablets, laptops, headsets, and other devices
- Flexibility, resiliency, and a positive attitude when responding to challenging situations
- Passion to assist customers by offering consultative advice
- Ability to work independently and as part of a team
- Integrity when managing sensitive customer information in alignment with regulatory and compliance guidelines
- Stable internet connection and secure, private workspace
- Ability to complete 1–2 weeks of in-person training and onboarding in Ottawa, Ontario
- Preference given to candidates with financial or service industry experience
Benefits
- Competitive benefits plan
- Health and well-being benefits
- Savings and retirement programs
- Paid time off
- Banking benefits and discounts
- Career development
- Reward and recognition programs
- Regular career, development, and performance conversations
- Online learning platform
- Mentoring programs
- In-person training and onboarding
- Accessibility accommodations throughout the interview process
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Part - time Field Representative delivering OSCIA workshops, cost - share programs, and inspections. Engaging Ontario farmers and agricultural partners to support sustainable rural agriculture.
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