TD digital analytics expert optimizing banking customer journeys through web and mobile data. Delivering dashboards, insights, and recommendations to improve conversion, engagement, and digital performance.
Responsibilities
Partner with digital, marketing, product, and technology teams on web and mobile analytics strategies
Analyze customer behavior across websites, mobile apps, acquisition funnels, and engagement journeys
Develop data-driven insights and recommendations to improve customer experience, conversion, engagement, and digital performance
Conduct end-to-end analytics from hypothesis development and data extraction through analysis, insight synthesis, and executive-ready storytelling
Translate complex digital data into dashboards and visualizations
Translate business requirements into analytics solutions and measurement frameworks
Serve as a subject matter expert on customer journeys, KPIs, attribution, and channel performance
Educate business partners on digital metrics and analytics outputs
Communicate findings and translate insights into prioritized actions and measurable outcomes
Identify and execute analytics use cases that improve digital channel effectiveness and customer outcomes
Participate in knowledge sharing and cross-functional collaboration
Work independently as a senior analyst/subject matter expert and coach or educate others
Perform tasks end to end and address short- to medium-term issues
Requirements
Undergraduate degree or technical certificate
2+ years of relevant experience
Background in business administration, statistics, mathematics, science, or finance
Experience using Python, SQL, or Spark to manipulate large and complex datasets and draw insights
Experience with web analytics tools such as Adobe Analytics or Google Analytics is an asset
Experience with Power BI
Experience with JIRA, Confluence, and GitHub is a plus
Knowledge of cloud services such as AWS, Azure, or Databricks for deploying analytics solutions is a plus
Ability to work independently as a senior analyst/subject matter expert
Ability to coach and educate others
Ability to perform tasks end to end
Benefits
Base salary
Variable compensation
Health and well-being benefits
Savings and retirement programs
Paid time off
Banking benefits and discounts
Career development
Reward and recognition programs
Regular career, development, and performance conversations with manager
Online learning platform
Mentoring programs
Training and onboarding sessions
Accessibility accommodations during the interview process
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