Residential Field Claims Adjuster settling home insurance claims for TD Insurance in Ottawa. Inspecting property damage, determining coverage, estimating repairs, and negotiating contractor settlements.
About the role
- Bodily Injury Claims Analyst responsible for handling liability and quantum claims nationally at TD Insurance. Negotiating and resolving claims effectively while ensuring compliance with protocols.
Responsibilities
- Reporting to Team Leader, Claims Services; the Bodily Injury Analyst is responsible for the handling of bodily injury tort claims nationally
- Full investigation of liability and quantum as well as negotiation and resolution of claims effectively and timely manner
- Available to travel and attend mediations, pre-trials and trials as required
- Deal with non-represented claimants as well as plaintiff and Defence Counsel on a regular basis
- Investigates claims regarding liability, injuries and other accident related damages promptly and thoroughly
- Establish and maintain adequate case reserves by adhering to the BI reserving protocol and practices
- Comply with all established protocols regarding identification, notification and reporting to Major Claims
- Collects and documents claims related information in a clear and concise manner
- Establish and maintain proactive and sound file handling by adhering to established guidelines
- Manage both potential indemnity and expense to ensure sound cost management principles and practices
- Exercise sound judgment in the evaluation and resolution of complex claims
- Make prompt contact with all unrepresented claimants or their respective legal counsel
- Manages expectations of claimants throughout the claims process by maintaining regular follow up contact
- Build trust and business relationships with Plaintiff Counsel to resolve claims files in a timely manner
- Proactive management and collaboration with Defence Counsel
- Complete all required reports and all notepad entries in a timely manner
Requirements
- Minimum of 2-3 years of Insurance adjusting experience
- Sound knowledge / experience with the current Rules of Civil Procedure
- Strong understanding of the insurance industry and the related legal environment
- Superior interpersonal and communication skills
- Strong client service orientation
- Excellent organization and time management skills
- Effective analytical skills with attention to detail
- Strong negotiation skills
- Ability to adapt effectively to a changing environment
- Ability to function effectively in a fast-paced, multi-faceted environment
- Ability to work independently and with minimum supervision
- Preference given to those whom have or are actively pursuing their CIP designation and or other relevant continuing education
- University or college degree preferred
Benefits
- Competitive salary
- Health and well-being benefits
- Savings and retirement programs
- Paid time off
- Career development opportunities
- Reward and recognition programs
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