American Express compliance executive overseeing Canadian payments, regulators, and legal entities. Leading Canada’s compliance framework, AML, privacy, complaints, and regulatory affairs.
About the role
- Teladoc Health Canada technology executive leading virtual-care strategy, digital products, cybersecurity, data, and innovation. Driving secure, scalable platforms and technology operations across Canada.
Responsibilities
- Define and execute Teladoc Health Canada’s technology, product, innovation, and cybersecurity strategy
- Lead development and delivery of the Canadian digital products and technology ecosystem
- Set the digital strategy and multi-year technology roadmap aligned with business objectives and global strategy
- Lead enterprise architecture, applications, integrations, infrastructure, digital platforms, cybersecurity, data, analytics, technology operations, and innovation
- Own budgets, portfolios, project management, resource allocation, and value delivery for digital initiatives
- Develop and manage strategic relationships with technology partners and vendors
- Lead the multi-year product roadmap and translate market, regulatory, clinical, and operational requirements into digital products
- Champion user-centred design and incorporate client, clinician, patient, and internal user perspectives
- Implement the enterprise data governance framework and champion analytics, business intelligence, and AI capabilities
- Oversee Canadian enterprise data and analytics for strategic planning, performance measurement, forecasting, and continuous improvement
- Partner with legal, privacy, and compliance teams on regulatory, security, clinical-quality, data, AI, and vendor-risk governance
- Establish technology governance frameworks covering enterprise architecture, SDLC, cybersecurity, cloud, data, and AI
- Identify, assess, and mitigate technology and cybersecurity risks
- Ensure reliable, scalable, secure IT operations, business continuity, and compliance
- Oversee monitoring, incident management, issue triage, root cause analysis, vulnerability management, identity and access management, incident response, disaster recovery, and security controls
- Lead technology support services for clinicians, clients, and internal users while coordinating with global and international teams
- Build, lead, and develop a high-performing multidisciplinary technology organization
- Strengthen capabilities across product management, software engineering, architecture, cybersecurity, data and AI, cloud, infrastructure, and operations
- Foster innovation, continuous improvement, accountability, collaboration, security-by-design, and user-centred product development
Requirements
- Bachelor’s degree in Information Technology, Computer Science, Software Engineering, Health Informatics, Business, or related field
- 12+ years of progressive senior leadership experience in technology, product management, digital transformation, and/or data and analytics
- Experience within healthcare, virtual/hybrid care, or a highly regulated sector
- Ability to develop and execute technology strategies aligned with organizational objectives and measurable business outcomes
- Deep understanding of cybersecurity, enterprise architecture, cloud technologies, data and analytics, AI, and emerging technology trends
- Experience leading technology modernization, digital transformation, and enterprise technology operations
- Strong executive communication, stakeholder management, and change leadership skills
- Ability to collaborate with clinical, commercial, operations, legal, privacy, compliance, and global counterparts
- Success leading multidisciplinary, distributed, high-performing teams in a complex multinational corporate structure
- Strategic planning and execution capabilities
- Proven experience managing technology portfolios, product roadmaps, budgets, vendors, and delivery outcomes
- Ability to perform each essential job duty satisfactorily, with or without reasonable accommodation
Benefits
- Hybrid (Office & Remote) work environment
- Travel up to 10%
- Support millions of Canadians with accessible care at no cost to patients
- Collaborative, supportive network across Canada
- Learning and growth opportunities
- Growth and innovation opportunities
- Diversity and inclusion commitment
- Equal employment opportunity
- Reasonable accommodations for disabilities
- Accessible recruitment/interview accommodations
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