Registered Nurse providing family and travel health services at TELUS Health’s Vancouver clinic. Delivering assessments, vaccinations, triage, care planning, and chronic disease management.
About the role
- Registered Nurse coordinating triage, scheduling, lab follow-up, and patient flow for Teladoc Health’s Canadian virtual care services. Supporting timely, high-quality care across virtual and in-person transitions.
Responsibilities
- Coordinate and oversee the scheduling of virtual appointments according to provider availability and patient preferences
- Coordinate patient flow and triage healthcare needs to prioritize appointments and visits
- Prioritize patients between sites and determine the appropriate level of care
- Collaborate with healthcare providers to optimize virtual care schedules and appointment prioritization
- Communicate patient-specific information and instructions to providers before booked virtual appointments
- Oversee accurate and current medical records, appointment details, and virtual-visit outcomes
- Generate and share virtual care reports with relevant stakeholders
- Ensure patients’ lab results are communicated according to relevant processes
- Follow processes for communicating critical lab results
- Collaborate with healthcare team members to ensure continuity of care during transitions between virtual and in-person services
Requirements
- Bachelor's degree in nursing or equivalent work experience
- In good standing with governing College
- Competence in CTAS (Canadian Triage and Acuity Scale) in a fast-paced environment
- Adherence to the Emergency Nursing Scope and Standards of Canadian Practice (National Emergency Nurses Association, 2018)
- Experience in healthcare coordination, scheduling, and administration
- Current CTAS certification with +5 years’ experience
- Familiarity with electronic health record (EHR) systems
- Previous exposure to telemedicine or virtual care services
- Strong organizational and time-management skills
- Excellent communication skills for interacting with patients, healthcare providers, and administrative staff
- Familiarity with virtual care platforms and basic technical troubleshooting
- Knowledge of medical terminology and basic healthcare processes
- Ability to work independently and as part of a healthcare team
- Attention to detail and accuracy in maintaining patient records and documentation
- Empathy and compassion when dealing with patients’ health concerns and needs
- Understanding of healthcare compliance and patient privacy regulations
- Multiple provincial nursing licenses are an asset
- Excellent written, verbal, and documentation skills
- Ability to multitask
- Strong interpersonal skills
- Full flexibility Monday to Sunday, including day, evening, night, and weekend shifts
Benefits
- Accessible care within rural regions and provincial health systems, at no cost to patients
- Collaborative, supportive network
- Learning and growth opportunities
- Growth and innovation opportunities
- Diversity and inclusion
- Reasonable accommodations for qualified individuals with disabilities
- Equal employment opportunity workplace
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